I just downloaded the app and went out for my first audit today. I had to purchase a mop and review it.

I got it home, tested it, and was almost to the end of the survey when my phone battery died. I charged it up and went back to the app and the audit has completely disappeared without a trace!! I don't get it. It hadn't expired because it had a 12 hour window and it's only been about 4 hours right now.

I spent $30 on that mop!!! Any ideas?

Thanks.

The job should still be there, so I don't know why it would have disappeared. I would uninstall and reinstall the app, then log back in. If the job still isn't there, contact them through the method in the app. Do not e-mail them directly. They are good and getting back with you, but maybe not before the job expired since it is the weekend. The good thing is that the job will probably reappear in the next day or two, and you can reclaim it and then submit the job as usual just explain what happened on the last question of the job so they are aware. Still, contact them in the app to cover your bases. On the off chance the job does not reappear, you could still return it, even if it is "used."

If you use the Ibotta app, you can submit your receipt through that app and get $15.00 simply for buying the product.

I did this same job about a week ago. I noticed that they only posted 3-star reviews and above, which is probably why the job appeared again as they are trying to fulfill a quota of positive reviews. I'm sure it will come back up after this round. Since it came back on the app again for me, I even wondered if I could claim it again and do it all over again.

A few months ago I did a product review similar to this. I got distracted and let the job expire after I had already bought the product. I contacted FA through the app, and they told me to reclaim the job when it popped up again. About three weeks later, the job popped back up. I claimed it, submitted my receipt from three weeks prior, and proceeded with the review. I was promptly paid.

FA seems to get a lot of bad press here, but honestly they have accepted jobs from me that I would not have accepted if I was the person reviewing them. When in doubt on a FA job, do the best you can, submit what you are able, put SOMETHING in the photo spots and mark it as alternate, and give a detailed explanation on why you had to do something or why you could not do something. A lot of people have jobs rejected because they did not answer a question or provide a photo. Their system automatically rejects jobs that are submitted with empty spaces, so don't ever do that. Good luck.

Thank you for the reply.

Yes, the task just completely disappeared. I reloaded the app and it didn't change anything.

I created a support ticket and didn't hear back, but not really anything they could have done if it was somehow deleted.

This morning I saw that it was back on the board. I just happened to be in the area of the store yesterday--it is out of town for me, so I am not going to chase after it for $6.. Besides, I bought the last one so I wouldn't be able to redo it anyway.

I am just going to return it to my local Walmart when I get a chance. Wow, what a hassle and a waste of time. I spent a long time on the questions and review.

Since I am always wary, I did employ a removable technique on the UPC code defacement!

Yeah, it would definitely not be worth going back out of town for. Although you would not need to buy the product again, you would need to grab the in-store photo. I wish FA would allow you to upload photos from your phone's camera. Although they do let you do this for the at-home portion of the job, you can't do it for the in-store photo question.

Ugh, what a hassle to return it...plus I wanted to keep it! It did a nice job on my dining room laminate

I have done two other picture only shops--hopefully they will turn out better.

This job really discourages you from returning the items. It had us black line through the bar code, so I don't know if that makes it unreturnable anyway....

@nellybean212 wrote:

This job really discourages you from returning the items. It had us black line through the bar code, so I don't know if that makes it unreturnable anyway....

Well, since I did nothing wrong, and their system malfunctioned after I paid for the item and did all of the work, I have no intention of eating the $30. It will be going back.

Obviously if I was getting reimbursed for the item it would be unethical to return it, but I'm not getting reimbursed plus I wasted my time, so my conscience is clear.

Edited 2 time(s). Last edit at 10/31/2023 12:05AM by bradkcrew.