I see ty got caught in a BIG glitch..
the shops that you had to do in December did not disappear, they moved to the bottom of the list. My last shop for the last round was on December 29, I found the shop at the bottom of the list, because December is after January. I'm sure everyone else that had shops late in the last round had similar issues, but found the shops just the same. And for Kroger shops (and this MSC), 5 withdrawals is a LOT. Since this MSC took over, I have ONE withdrawal, but I emailed my scheduler, while I was sick in bed, and told her why I wasn't going to make it, and she didn't count it against me.
YOU should apologize to your scheduler and take some responsibility for your actions.