I took a BP audit, not the regular one. I completed on the app that the LARGE company uses.
OMG the hidden questions! Insane amount of photos. Warning & FYI to anyone who takes one of these, it is NOT as it seems. We are talking upwards of 50 photos for a two pump station.

Then I can't submit because it is requiring photos for unbranded canopies and pumps which don't exist for this location.
The scheduler kindly submitted for me.
The shop was returned to me as I made a mistake on one photo (uploaded into wrong slot)
The same issue submitting is happening again, and the editor won't respond.

I typed out a message, took a screenshot and have uploaded it into each slot so I can submit... over 100 uploads!

So warning this survey has glitches!


So absolutely no communication from the editor (Wordsmith pros email address) but I logged in to the Shopmetrics site and see the shop has been rejected..... Hmmmmmmm, no clue why. I emailed the editor and the scheduler with a screenshot of the 'pay withheld' and crickets. I have emailed the scheduler again, asking who I should contact about this issue. Crickets..... Absolutely no response at all. This is normally a very good scheduler with a wonderful reputation, but now I am two emails in with no response at all.

Edited 1 time(s). Last edit at 03/23/2024 01:32AM by viv0412.

That sounds like a horrendous report.

@prince wrote:

That sounds like a horrendous report.

It was..... and now the scheduler has just referred me to the general email box. What a joke. She has such a great reputation on this forum, but basically said not helping you.....

Oh and the shop has not been reposted. Hmmmm, isn't that odd?

Is this a branding/debranding shop?

@ServiceAward wrote:

Is this a branding/debranding shop?

Possibly a branding shop. The job title lists it as BP Audit, 'tight deadline'
It was a newly branded station.

For several years I used to do a certain E/M shop. It was one the monthly shops and I did it as the rotation allowed. I could always count on the site to have a myriad of violations - graffiti, drug pipes, no uniforms or nametags, outdated signage, pump ears - IOW, they never paid attention to fixing any of their violations.
Besides that, they were just a bunch of rude folks.
Whatever.
Then, I noticed their site was no longer being shopped.
As it happened, I had a shop to do a few streets away from their gas station. Imagine my surprise when i saw that it had been rebranded as a BP!
I thought, well maybe it was sold and the new owners decided to switch to BP. For fun, I stopped in. Same employee(s), same compliance problems. Same rudeness.
So, I thought, Good Luck! BP is difficult for shoppers as the OP has stated. And I remember once talking to a former BP manager. She said BP compliance is just as hard on the station.

BTW, a few years ago, after too many times having BPs sent back for additional things, plus the pay not really being commensurate with the amount of work they wanted, I made the decision to just eliminate them from my list of shops.
Apparently, they are still up to their tricks.

Edited to add: I've always noted that the BP shops are always the last to be snapped up.
Hmm wonder why.

Edited 1 time(s). Last edit at 03/23/2024 04:14PM by French Farmer.

I've done these "new branding" types of shops before (when heavily bonused). When I did my first one, I ran into *exactly* the same problem that you did, Viv, with the hundreds of photos required for categories that I had checked boxes to say did not exist at the location. Mid-audit, I decided to stop using the company's app and I switched to the mobile web version of it and *all* of the problems I was experiencing went away.

@viv0412 wrote:

@ServiceAward wrote:

Is this a branding/debranding shop?

Possibly a branding shop. The job title lists it as BP Audit, 'tight deadline'
It was a newly branded station.

I've not done one since last year, so maybe requirements have changed. While there were a number of photos, I don't recall there being 50 pictures. Maybe 30 or, at most, 40. I have done many branding and de-branding shops for that brand. Many locations more than once as they often repeat the process at least twice. Some de-brands I've done 3 or 4 times. There are not as many photos for de-brands, unless you run into a bunch of non-compliment items.

I've never had one of these returned. The most annoying part was renaming the photos, so the name follows the format they want.



Edited 1 time(s). Last edit at 03/26/2024 01:21AM by ServiceAward.

@ServiceAward wrote:

@viv0412 wrote:

@ServiceAward wrote:

Is this a branding/debranding shop?

Possibly a branding shop. The job title lists it as BP Audit, 'tight deadline'
It was a newly branded station.

I've not done one since last year, so maybe requirements have changed. While there were a number of photos, I don't recall there being 50 pictures. Maybe 30 or, at most, 40. I have done many branding and de-branding shops for that brand. Many locations more than once as they often repeat the process at least twice. Some de-brands I've done 3 or 4 times. There are not as many photos for de-brands, unless you run into a bunch of non-compliment items.

I've never had one of these returned. The most annoying part was renaming the photos, so the name follows the format they want.

I didn't have to rename any photos. This was not a de-brand. It was a newly branded station. Mine was sent back as I uploaded one photo in the wrong slot. Completely my mistake, but I did fix it and the shop was still rejected. (My personal thought is that due to the glitch and having to upload so many extra photos the editor didn't want to delete all the extra place holder photos and just rejected instead)

I now see the shop is (finally) reposted and at over double what I took it for, lol.

The general email box has never responded, although the scheduler did reach out to say that they had no other point of contact information to give me. (Which I personally think is just stupid to not give your schedulers all the information needed to properly assist shoppers)