From The Independent - A Cambridgeshire restaurateur who used CCTV to debunk a customer review. Jackie Wan, owner of Forum Chinese in Great Shelford, conducted a week-long investigation into guests who said they had been “sorely disappointed”, claiming their dish contained only four prawns and that they left it unfinished. Mr Wan replied by listing the exact times they had eaten a prawn – seven in total, “the standard number of prawns for our main courses” – and noted that they finished everything and practically licked the plate clean. “I could almost see my reflecting image,” he wrote. “Still not enjoying huh?” For more [www.the-independent.com]
There's no doubt in my mind they watch security footage of good graded and bad graded shops. I used to be on the other side, and I did it. So, I know it's done.