TRHX- I'm assuming they have their reasons, but the turn around time is super short

Just coming home from a TRHX. It's a great shop, I am not complaining about the audit, narration or even the reimbursement and lack of fee. But in general Texas Roadhouse aren't open until later in the day and the shop has to be submitted by 9 AM the next day. I have very little desire to bang out a shop at 7 or 8 PM, especially if I've had a drink. In a perfect world, I'd have 24 hours like a lot of other restaurant/QSR shops. On the plus side, it's a fairly simple audit form and I have dinner for tomorrow. What is crazy is when you go by yourself (which I am happy became an option), the amount of food you order looks sus.

Edited 1 time(s). Last edit at 05/06/2025 11:26PM by Tiffany0921.

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You can do alot of the report on your phone when you are waiting. I agree they want it much faster than most other MSC, but they are not asking for narrative-intense details.

I would like more time too, but at the same time, i still get it done before going to bed.

i believe Panda Express operates the same way. They want it on the due date or they will cancel the next morning.

i do airline shops and you have 4 hours to submit report. Be glad it's not that. I think there are some shops where you have to do the report on premises. I don't do those shops either.

I believe the 9 AM deadline is for all the clients for the MSC with Texas Roadhouse.

Panda Express is midnight on the day of your shop.

Lady Marius
Canadian Mystery Shopper

Edited 2 time(s). Last edit at 05/07/2025 12:24AM by Lady Marius.

I usually finish my report on the drive home (husband driving). I don't think that their expectation is too unrealistic. The report is one of the easier ones.

@hbbigdaddy wrote:

You can do alot of the report on your phone when you are waiting. I agree they want it much faster than most other MSC, but they are not asking for narrative-intense details.

I would like more time too, but at the same time, i still get it done before going to bed.

i believe Panda Express operates the same way. They want it on the due date or they will cancel the next morning.

i do airline shops and you have 4 hours to submit report. Be glad it's not that. I think there are some shops where you have to do the report on premises. I don't do those shops either.

Yeah, I don't know how a shopper can complete an airport shop unless you have a significant layover. I would be on the plane (usually to Europe) without internet access. I suppose I could buy a slow WiFi plan onboard and totally defeat the ROI. ROFL

I know the feeling of being out, having a good time, having a drink or two, wanting to relax and not wanting pull up a report later in the evening....in those cases, I set my alarm for 8 or 8:30 the next morning. Honestly, those TXRH reports take only a few minutes, probably the easiest of them all and no pics except the receipts.
Think of the flip side - that MSC approves them very quickly, often within the hour. I have other MSCs that take more than a week to edit and approve.
There is the issue of payment schedule and feisty schedulers, but that's another post lol.
They probably keep that account because they appear to service it so well...

Edited 1 time(s). Last edit at 05/07/2025 01:26PM by BarefootBliss.

@Tiffany0921 wrote:

On the plus side, it's a fairly simple audit form and I have dinner for tomorrow. What is crazy is when you go by yourself (which I am happy became an option), the amount of food you order looks sus.

After an appetizer big enough for a main dish, a side salad big enough for two people, and a non-beef entree served with two sides on a platter with enough food on it for four meals, I had to keep a straight face about ordering so much food. It really looks sus for a solitary diner.

I often ask myself why restaurants serve so much food in a single entree order--typically enough for a sedentary person to have 2 to 4 meals. The main excuse I could come up with is that food is cheap at the wholesale level in the USA, so piling it on as mega-servings doesn't add that much to their overall costs. But cutting down the serving size to fit might mean cutting the price--which is a no-no. And some customers of chain restaurants have come to expect to take home lots of leftovers; if those restaurants prepared reasonable serving sizes their customers might feel cheated.

I don't see how doing the paperwork at 20:00 or even 21:00 is a problem. Most MSC's want their shops completed by 00:00 on the day you do the shop. And that seems reasonable to me. If the shop required huge amounts of narrative, a little extra time is always nice, but TXRH is not a narrative heavy.

My son and I did a Mellow Mushroom a couple days ago, I finished the paperwork around 21:00 because it was our last stop of the night, we got home around 20:30, fed the dogs, and then I did my shop report. It was the only shop I brought home, 90% of my shops are completed onsite, before I move on to the next shop.

You will note that this excess is generally starchy leftovers (fries, mashed, buns) and starch is cheap. One of the reasons I really don't care to eat out anymore because eating low carb (like 20g a day) there is rarely a meal anywhere that isn't 50% starch and I am not going to pay for a lot of crap that I won't eat.

@Boutique wrote:

You will note that this excess is generally starchy leftovers (fries, mashed, buns) and starch is cheap. One of the reasons I really don't care to eat out anymore because eating low carb (like 20g a day) there is rarely a meal anywhere that isn't 50% starch and I am not going to pay for a lot of crap that I won't eat.

I used to know a guy who owned an independent steakhouse. I congratulated him on the humongous salad and baked potatoes. His response was that if people left full, it wasn't from the steak. But they felt they got their monies worth. Satisfied customers.

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TRHX- I'm assuming they have their reasons, but the turn around time is super short

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