Just had a very similar experience with ACL editor (not typical of them)
They said two receipts were not attached (they were) and asked to clarify a 'no' response that I wrote a few sentences describing.
Question: Were business cards available? (Usually available at the host stand)
Me: The manager personally handed me a business card when he visited the table during my visit. The cards were not available at the host stand or anywhere else in the restaurant. At the host stand there was a holder, but it contained a flyer for an upcoming wine event.
Yeah, gee I guess you need to contact me and then in the approval email scold me on how having to contact me could make the report late and the client might not accept it.