Follow up to this message- After I was unable to get an answer to the seemingly contrary instructions I was waiting the 3 days which it said in the guidelines as the scheduler said to do that. Well, yesterday I got an email which said my reports were all OVERDUE and that the Guidelines were INCORRECT and that the report form detail that the follow up period of 1 day was correct. The guidelines are to be revised as per the email. Well, I submitted the reports and just questioned why when I first asked about the 3 day requirement I was told rather rudely to "follow the guidelines" as if I was some crackpot who was asking an unreasonable question.

I just did a phone shop. he date of the shop was 12-29. The form says MUST B E SUBMITED by 12-30 which is today. Yet the body of the form as well as guidelines say that you have to wait 3 business days to report on follow up. So, I wrote the scheduler and rather than reply was told to "follow the guidelines" I submitted the report with a note that I will report on any follow up which I doubt will take place with the holiday this week. Simply put you cannot have it both ways- report due today but wait for 3 business days for follow up. I suspect this was a rush end of year report so that the time frame was compressed a bit. If it was not the last week of the year perhaps the form submission date would have been different.