If the client is OK with locations being shopped on any given day then I'm good doing it, and will report objectively because that is my job.
Customer service should not suffer regardless of how an employee is feeling about themselves at any given time on any given day.
If you are on the clock you should be doing your job, and if you are not and get caught, you should be held accountable. That's the whole point of this business...
This whole whine about I want to be with family but the big mean boss made me work is just laughable FWIS, and some of the viewpoints expressed here border on ethnocentrism.
I hit 7 of my 10 claimed dog food recalls today. The other brand of big box involved in the recall in my area was closed for the holiday. The big plus to working today was those stores were relatively dead, making it a breeze to navigate
Communications from the company mentioned that brand, and a couple of major grocery brands, would be closed, and not to schedule visits until tomorrow.
Saw staff at all locations for whom this day obviously means nothing at all (I'll let y'all figure it out). Given the ethnic/religious makeup of this country, only a bad manager would not make every effort to set staffing accordingly on days that might conflict with the beliefs of a sector of their employee pool.
And I received exemplary service today when I stopped to grab a bite after wrapping up my route. Family or not, religious belief or not, my server was going to be cranking out the tips today, making them quite happy in the grand scheme of things I'm sure.
Except for not coming around with enough coffee (slammed or not, that's an issue for me), had the establishment been shopped they would have scored extremely well.
Interestingly, the recall company had at least one rep working in the office today.
Their self-scheduling setup is not implemented well at all, with no capability for expanding the search range. As such, I reached out to the project manager via email expressing my interest in doing more locations in my market area, hopefully getting them added for Tuesday when I'll be doing the stops I could not do today.
I received a phone call from a service rep while I was out and about, and was able to book out a full day's route for Tuesday.
All in all, I had a fabulous holiday that has its roots in Paganism. You?
Have synthesizers, will travel...
Edited 1 time(s). Last edit at 04/06/2026 12:38AM by CoolMusic.