@ozshopper wrote:
I just had a mystery shop where I am supposed to pretend to want to join a gym, but not to actually join, and I'm supposed to just go along with it, but this gym just tried to sign me up sneakily, like so that if I wasn't paying attention I would have actually signed up for them. I was just like hang on what? LOL. Like if that was a real thing, I'd be running away and maybe even reporting them for such sneaky behaviour. It just made it difficult because the rules of the mystery shop were to go along with whatever they wanted, but I am also not allowed to sign up. It was just so sneaky. Has anyone ever had something like this happen to them? What do you do when the rules of the mystery shop contradict the rules of the mystery shop because of bad behaviour by the customer service operator?
In general, abort.
Like if, for some reason, my audio recording equipment stopped recording. Get out of there as quick as possible.
In your case, it didn’t go sideways. Its an event that happened. I had a restaurant the other day; the waitress used profanity (this was fine dining)...I was a bit shocked at the graphic nature but I just reported it.
So just report it.
As for the “sneaky” nature....OH YEAH IT HAS HAPPENED FOR ME. The rubber ducky carwash greeters must get a commission on selling memberships. I was signed up for one. If you haven’t done these shops, you audio record the whole interaction. So I had it on tape--me saying, “I don’t want a membership” like 3 times. Yet I was signed up. Had a favorable outcome. They gave me 3 months of washes and immediatlely cancelled my membership. There was a sign-up fee they kept-- $17.76(it was over the 4th of july). I was driving UBER at the time and it came in handy.