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Visa Debit appeal - never received request for Revisions

May 07, 2026 02:47PM
I've done a ton of these VISA debit (2-purchase) shops over the last few years. Fully aquainted with risk vs. reward. Most of the time I've had success but this is a new one. I went to check the status of a few shops I performed last week and one said that it was rejected because the deadline for revisions had passed with no response. I checked my spam, my deleted, everywhere and did not find any emails about requests for revisions. There was a button to fill out an appeal form, which I did -- but no way to follow up, no email address to check with, etc. I'm probably out the money - and I'll live with that but wondering if anyone has done an appeal with success, how you find out the results, and how long it takes. Thanks.
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May 07, 2026 03:20PM
The problem with these instant claims is that they go back to posted the moment they decline your shop. If someone else has grabbed it, you're out of luck.
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May 07, 2026 03:32PM
Can you reclaim the shop? I have done that using the same info, got lucky with a different editor and it went through.
If you click on the pin, before you claim it, there should be a contact under "Want this shop". The red pins are not showing in my area right now so I can't see who it is.
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May 07, 2026 05:21PM
BTW, I just got a notification that a shop was successfully submitted... two days ago. It's already approved and paid but the notice just came through. Seems Presto is having issues.
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May 07, 2026 09:17PM
Thank you @Datagirl for showing me how to get the email address for the scheduler. My particular shop wasn't there but I zoomed out enough to find one so I could get the address (it was just mystery.shopping@ipsos.com.

A scheduler wrote me back to say that the revision request was sent on 5/4 and I hadn't replied in time. But -- the plot thickens!!! About 30 minutes AFTER she wrote that, I did receive the email requesting revisions -- timestamped with TODAY'S date, but requesting I provide the information by 5/5. And then shortly after that, I got a rejection notice for the shop. I think @Deedeezthoughts is right and it'ss a Presto issue - because I also got an acceptance notice today for a shop I was already paid for - but in that case, shouldn't they make an exception and pay?

i wrote the scheduler again; I'm not hopeful but gotta try, right?
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May 07, 2026 09:20PM
Thank you @Datagirl for showing me how to get the email address for the scheduler. My particular shop wasn't there but I zoomed out enough to find one so I could get the address (it was just mystery.shopping@ipsos.com.

A scheduler wrote me back to say that the revision request was sent on 5/4 and I hadn't replied in time. But -- the plot thickens!!! About 30 minutes AFTER she wrote that, I did receive the email requesting revisions -- timestamped with TODAY'S date, but requesting I provide the information by 5/5. And then shortly after that, I got a rejection notice for the shop. I think @Deedeezthoughts is right and it'ss a Presto issue - because I also got an acceptance notice today for a shop I was already paid for - but in that case, shouldn't they make an exception and pay?

i wrote the scheduler again; I'm not hopeful but gotta try, right?
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May 07, 2026 10:16PM
It's not just Presto, it's Sassie. I just received four different emails from jobs I accepted from two and three days ago by different companies with Sassie.

@Deedeezthoughts wrote:

BTW, I just got a notification that a shop was successfully submitted... two days ago. It's already approved and paid but the notice just came through. Seems Presto is having issues.

Shopping Arkansas, Louisiana, & Mississippi.
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May 10, 2026 01:25AM
Sassie had a 4 day email glitch last week. So disregard the order in which you received things. No one mentioned the gaff or problems that promulgated, but there were email problems all week.

Don't waste you time waiting for ishop@ipsos.com to help you. That is not a scheduler. That is a catchall email address, responded by a few interns. You will get polite and cheery replies, but nothing for resolution and nothing of substance.

To resolve a mistake that IPSOS makes, you have to email Cary Medina directly. Email address is carey.medina@ipsos.com. The rest...you will just go in cirlces.
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May 10, 2026 02:27PM
Yes, Carey is a problem solver. I have had to escalate things to her a few times. If you write her a calm, professional email with all of the details and kindly ask her to look into it, she will. I did a job where this happened. It was a $100 debrand. THe same sort of thing happened to me. I submitted revisions but got an email saying shop rejected because I never replied.. Long story short, their IT department confirmed my changes were submitted but lost in their system. They did pay me. It took some time to sort out but hold strong!!
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May 11, 2026 09:56PM
Just to follow up... Ipsos scheduler (Kathy, who was very helfpul) suggested I reach out to Presto Support and send copies of the delayed email. Presto got back to me, blaming my email provider, and telling me to take it up with them. I let Kathy know, just to follow up, and she offered to follow up with the project manager. She managed to get it overturned and paid. Sometimes you do just have to be persistent - and being nice helps too.
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