This shop is all about the full bike store experience! By engaging with the team, reviewing their offerings and evaluating their overall customer service, you’ll help ensure the store provides a smooth and enjoyable experience for every customer.
Call the store and ask two bike-related questions (See Example Questions List).
Review the website to see how easy it is to navigate and note your likes and dislikes.
Email the store with two questions at least one business day before your visit.
Visit the store and ask about a specific bike from their site, evaluating the service.
Make a small purchase in order to assess the checkout process. You must obtain a receipt.
4 Names you must obtain during your shop:
The associate who answered your call
The associate who replied to your email
The in-store associate who helped you
The cashier at checkout
Flat payment $25.00, plus bonus of $10.00
If you have any questions about this assignment, please email coordinator@secretshopper.com.
Thank you,
The Coordinating Department at Secret Shopper
Call the store and ask two bike-related questions (See Example Questions List).
Review the website to see how easy it is to navigate and note your likes and dislikes.
Email the store with two questions at least one business day before your visit.
Visit the store and ask about a specific bike from their site, evaluating the service.
Make a small purchase in order to assess the checkout process. You must obtain a receipt.
4 Names you must obtain during your shop:
The associate who answered your call
The associate who replied to your email
The in-store associate who helped you
The cashier at checkout
Flat payment $25.00, plus bonus of $10.00
If you have any questions about this assignment, please email coordinator@secretshopper.com.
Thank you,
The Coordinating Department at Secret Shopper