Hi Busy. I am obviously not a technical person. I have since learned from you questions more about my issues. I have a Dell Vostro laptop, and my operating system is Vista.
My electricity went out during the Hurricane. When I regained power and signed back into my Hotmail account, it had it changed from Hotmail to something called Outlook. The Outlook emails used a profile picture from my Facebook account. It was disturbing because the photo on my Outlook email was not appropriate for sending emails to my MS clients. I could not figure how to change the Outlook Email account back to Hotmail. I installed the cutepdf and I can save my shop proofs as PDFs now.
All is resolved with my computer problems. Thanks to a tech savvy nine year old; I have my Hotmail account back, my PDF files are fixed and Mom and Dad are back in my Facebook page account where they belonged.
Now if only my converter box for my old television would come back on. My nine year old tech said the converter box is dead and that it is time for me to upgrade to a newer model TV.
Thanks again for your questions. I have certainly learned a lot.