Al,
Apple is sending me a FREE engraved iPod Touch, due to Fedex's screw up. It seems unfair that Apple is bearing the cost of your site's
ineffectuality, so I will be writing Fred Smith and CC'ing Steve Jobs later this week. I can only hope your site does not screw this new shipment up, and return it ahead of deadline with no prior warning, as they did the last. I am at my wits end with the lack of accountability on HNL Fedex's part, and I am sure Jobs will be, too, infamous as he is for his inability to deal with poor service.
I know his email address from my previous jobs in the silicon valley of CA, and I have no doubt that he will have an interest in the reason his firm is paying 200 dollars for your firm's mistake.
Fred Smith, Steve Jobs, the BBB, and the attorney generals in the corresponding states that the shipments went through will all receive these letters, as well. Your ineffectualness at dealing with the Fed Ex division that you manage, and your corresponding inability and the unwillingness of your site, yourself and Fed EX to fix the issue will be highlighted, due to your site's mishandling of this shipment. I took your advice and called Apple. I am sure that fully crediting my account then replacing my purchase for free, that your firm charged them to ship, is NOT high on their list of priorities, since they now take a large loss for your firm's careless handling of my order and your unwillingness to deal with Apple directly.
I work as a mystery shopper, and have shopped both your firm and the USPS; the latter is head and shoulders above yours. Thankfully, Fedex no longer has the slogan of "when it absolutely positively has to be there overnight." Your site in HNL is proof that that only means it will not be, and that you will put the onus on the buyer to get the issue corrected, instead of making the issue right for the purchaser. This is very wrong, and I can only hope that Jobs canceling Apple's contract with Fedex will be concluded after Steve Jobs is notified of this grave error on your part.
Sincerely
MY NAME
On Dec 14, 2009, at 2:25 PM, Al Saddler wrote:
Hi MY NAME,
I apologize for nobody answering the phone here. We have sent several
requests to the station as well as myself emailing the management team
there in Sacramento to try and get us the package back. Even though all
of that was done, they were not able to retrieve the package. So it was
delivered to the Apple returns location. My Customer service agent is
contacting the location that actually shipped the package to see if they
can issue another one. I hope to have an answer by tomorrow regarding
this. Either way I will update you on the status. I have your phone
number as well.
NOTE from ME:
INCORRECT PHONE NUMBER listed, not to mention the voice mail I got from someone at their site today telling me, "This is FedEx. Your shipment has been received by Apple. Please call Apple to re-order." I got this at the 1 day only sale price on blcck firday, and I cannot ge that price again.
Al
-----Original Message-----
From: (MY INITIALS) aka Nicely Inconspicuous [mailto:MY EMAIL]
Sent: Monday, December 14, 2009 2:02 PM
To: Al Saddler
Subject: Regarding the package your staff incorrectly sent back to Apple
last week that I met with you about...
Alan,
No one ever answers the number on your business card, 808-838-5000.
This is very frustrating. I have been calling since this morning.
Please either respond to this email or call me at MY PHONE NUMBER GIVEN HERE and give me the status on this item as soon as possible. I am expecting this held in your office, as we discussed, for my husband to pick up. This was an engraved item that is my son's Christmas gift, and I am VERY concerned about the status of this package.
MY NAME
Edited 2 time(s). Last edit at 12/15/2009 11:37AM by dee shops.
Apple is sending me a FREE engraved iPod Touch, due to Fedex's screw up. It seems unfair that Apple is bearing the cost of your site's
ineffectuality, so I will be writing Fred Smith and CC'ing Steve Jobs later this week. I can only hope your site does not screw this new shipment up, and return it ahead of deadline with no prior warning, as they did the last. I am at my wits end with the lack of accountability on HNL Fedex's part, and I am sure Jobs will be, too, infamous as he is for his inability to deal with poor service.
I know his email address from my previous jobs in the silicon valley of CA, and I have no doubt that he will have an interest in the reason his firm is paying 200 dollars for your firm's mistake.
Fred Smith, Steve Jobs, the BBB, and the attorney generals in the corresponding states that the shipments went through will all receive these letters, as well. Your ineffectualness at dealing with the Fed Ex division that you manage, and your corresponding inability and the unwillingness of your site, yourself and Fed EX to fix the issue will be highlighted, due to your site's mishandling of this shipment. I took your advice and called Apple. I am sure that fully crediting my account then replacing my purchase for free, that your firm charged them to ship, is NOT high on their list of priorities, since they now take a large loss for your firm's careless handling of my order and your unwillingness to deal with Apple directly.
I work as a mystery shopper, and have shopped both your firm and the USPS; the latter is head and shoulders above yours. Thankfully, Fedex no longer has the slogan of "when it absolutely positively has to be there overnight." Your site in HNL is proof that that only means it will not be, and that you will put the onus on the buyer to get the issue corrected, instead of making the issue right for the purchaser. This is very wrong, and I can only hope that Jobs canceling Apple's contract with Fedex will be concluded after Steve Jobs is notified of this grave error on your part.
Sincerely
MY NAME
On Dec 14, 2009, at 2:25 PM, Al Saddler wrote:
Hi MY NAME,
I apologize for nobody answering the phone here. We have sent several
requests to the station as well as myself emailing the management team
there in Sacramento to try and get us the package back. Even though all
of that was done, they were not able to retrieve the package. So it was
delivered to the Apple returns location. My Customer service agent is
contacting the location that actually shipped the package to see if they
can issue another one. I hope to have an answer by tomorrow regarding
this. Either way I will update you on the status. I have your phone
number as well.
NOTE from ME:
INCORRECT PHONE NUMBER listed, not to mention the voice mail I got from someone at their site today telling me, "This is FedEx. Your shipment has been received by Apple. Please call Apple to re-order." I got this at the 1 day only sale price on blcck firday, and I cannot ge that price again.
Al
-----Original Message-----
From: (MY INITIALS) aka Nicely Inconspicuous [mailto:MY EMAIL]
Sent: Monday, December 14, 2009 2:02 PM
To: Al Saddler
Subject: Regarding the package your staff incorrectly sent back to Apple
last week that I met with you about...
Alan,
No one ever answers the number on your business card, 808-838-5000.
This is very frustrating. I have been calling since this morning.
Please either respond to this email or call me at MY PHONE NUMBER GIVEN HERE and give me the status on this item as soon as possible. I am expecting this held in your office, as we discussed, for my husband to pick up. This was an engraved item that is my son's Christmas gift, and I am VERY concerned about the status of this package.
MY NAME
**********************************************************************
“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton
“Lying in bed would be an altogether perfect and supreme experience if only one had a colored pencil long enough to draw on the ceiling."
~Gilbert K. Chesterton
Edited 2 time(s). Last edit at 12/15/2009 11:37AM by dee shops.