One reason the jobs have to be sent in pronto is so they know you did it. If you didn't, then they need to assign it to someone else. Another reason is because they report back to their clients. Not sure what that turnaround is; I'm sure it varies with each company. But one thing we always commit to is timely filing of our report.
One day I did five shops, three for one company. I submitted all of my reports but one. I could NOT get it to submit. The submit button simply was not linked to anything. I called, cried, yelled, emailed and then gave up. The next day I got a message that the shop was not completed and would be reassigned. I replied to that email and explained what happened. I immediately got a phone call. BUT the scheduler did not believe me when I said the submit button was not linked to anything. I finally got out of the report, and she went in and attempted to submit it herself and learned I was right. I had to type the answers into an email and send to her - she put it on the form. This was the ONLY time I have ever had problems submitting a report - and it was my second day shopping - - - glad I didn't give up!
Maybe you should get you one of those simple books for computers (no offense intended or implied) Computers for Dummies, or PC for Idiots. That is how I taught myself Excel and Access. They really are helpful and speak my language. Also, you might check your PC company. Some of them have free help either online or via a 1-800 number - - - in any case - I was just doing some shops and saw a very reasonable fax on a clearance shelf - thought of you - - -
Maybe this thread should be moved - it's no longer about where we live - - -