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Customers verses shoppers

August 02, 2010 12:00AM
I recently met a friend for happy hour drinks and appetizer's.....the server did not give us silverware, come back and take our order, bring water, etc. He did not come back to us, I had to ask another server to get him. I got up and did everything with another server. I watched our Server and he was walking around, went out to the patio...you get the picture. When we finished, I called the Manager over, and told him the story. He profusily apologized, took our appetizer off the bill, and gave me and my friend a "promotional card" for a free meal. We as shoppers cannot get this service while working

What if I was shopping, could I have complained to the Manager?

Live consciously....
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August 02, 2010 12:28AM
Depends entirely on the company you are working with. I have seen restaurant shops that were pretty clearly, 'put up, shut up and write up' while others are very clear about, 'let them know and report what they did to fix it--give them a chance to make it right'. I personally much prefer the second type of company to the first.
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August 02, 2010 04:22PM
Except nothing stings more than complaining, getting your entire meal comped and having to write a report about the experience for no fee!
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August 02, 2010 04:57PM
SteveSoCal Wrote:
-------------------------------------------------------
> Except nothing stings more than complaining,
> getting your entire meal comped and having to
> write a report about the experience for no fee!


Yea, I have been there and done that. I much prefer when everything goes well. :-)

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August 02, 2010 10:21PM
A bad meal is a bad meal whether you complain or not and whether it is comped or not. I have never had one totally comped. I have had comped dessert offers, I have had wretched items removed from the bill, but never a total comp. I really prefer where they have an opportunity to make it right--bring me something edible instead of this shoe leather soaked in dishwater.
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August 02, 2010 10:29PM
The funny thing is the meal was good, it was only the service that was non-esist, I gave a 10% tip after telling the Manager for the first time I really didn't want to tip...he agreed and said, he wouldn't tip. This Manager made everything worthwhile, couldn't have been nicer, and of course the good news is, I didn't have to then write a lenghtly report (it wasn't a shop).

Live consciously....
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