Down below is my pasted resume, and I'm hoping for some feedback, pointers, etc. And yes, names have been changed for obvious reasons.
JULIE SOMEBODY
1234-56 Main Street; City 3, Province B; A1B 2C3
Cell: 123-456-7890 * juliesomebody10@gmail.com
SKILLS AND KNOWLEDGE
•Adaptable using a variety of computer software applications including Microsoft Office Suite.
•Provide exceptional customer service.
•Filing and handling sensitive material.
•Excellent at multitasking and meeting deadlines.
•Detail oriented.
•Strong numeracy skills.
•Work well both independently and on a team.
EDUCATION
Some City University; Some City, Province A
Completed a Bachelor of Arts in History.
University of City 1; City 1, Province A
Completed courses from the Social Sciences department including at the senior level.
City 1 College; City 1, Province A
Completed the Medical Office Assistant program.
WORK EXPERIENCE
Customer Service Consultant
Independent Contractor; City 1 and City 2, Province A/City 3, Province B 2017-Present
• Contract work with five different companies to perform evaluations.
• Perform audits with various businesses.
• Help establishments increase in clientele through observations and feedback reports.
•Generate detailed written accounts with photos.
Billing & Shipping Assistant
City 1 Bindery; City 1, Province A 2020-2023
•Updated sales orders and invoices through QuickBooks.
•Served clients through multiple channels including processing payments at the front desk.
•Communicated with colleagues on work order updates through Smartsheet.
•Dispatched the shipment of books across Canada and the US by using a variety of couriers.
•Created labels and assisted in outbound packages including skids.
JULIE SOMEBODY (cont.)
Sales Associate
Home Depot; City 1, Province A 2019
•Processed transactions using the POS terminal and a handheld scanner.
•Carried out internal searches through the company’s software.
•Assisted customers with locating specific merchandise.
Sales Associate/Key Holder
The Shoe Shop; City 1, Province A 2014-2018
•Carried out opening and closing procedures of the store including balancing the cash.
•Projected sale targets and recorded actual sales through Excel.
•Made inventory checks with incoming invoices.
•Conducted outbound and inbound calls.
•Assisted customers select the proper merchandise according to their needs.
Seasonal Sales Associate
Hudson’s Bay; City 1, Province A 2017
•Opened and closed the sales terminals including balancing the float.
•Assisted customers with applying for store rewards cards and processed the applications.
•Multi-tasked with other duties including assisting customers and maintaining fitting rooms.
VOLUNTEER EXPERIENCE
The Food Bank; City 3, Province B
•Sort and fill the bins and shelves with groceries and household goods.
•Check in customers and update any changes under their profiles through internal software.
•Assist customers with their inquiries.
HOBBIES AND INTERESTS
•Outdoor recreation (ie. swimming, skiing)
•Reading and writing.
•Learning foreign languages.
•Music.
Citizenship: Canadian
Security Clearance: Eligible
Driver’s License: Class G Province B
JULIE SOMEBODY
1234-56 Main Street; City 3, Province B; A1B 2C3
Cell: 123-456-7890 * juliesomebody10@gmail.com
SKILLS AND KNOWLEDGE
•Adaptable using a variety of computer software applications including Microsoft Office Suite.
•Provide exceptional customer service.
•Filing and handling sensitive material.
•Excellent at multitasking and meeting deadlines.
•Detail oriented.
•Strong numeracy skills.
•Work well both independently and on a team.
EDUCATION
Some City University; Some City, Province A
Completed a Bachelor of Arts in History.
University of City 1; City 1, Province A
Completed courses from the Social Sciences department including at the senior level.
City 1 College; City 1, Province A
Completed the Medical Office Assistant program.
WORK EXPERIENCE
Customer Service Consultant
Independent Contractor; City 1 and City 2, Province A/City 3, Province B 2017-Present
• Contract work with five different companies to perform evaluations.
• Perform audits with various businesses.
• Help establishments increase in clientele through observations and feedback reports.
•Generate detailed written accounts with photos.
Billing & Shipping Assistant
City 1 Bindery; City 1, Province A 2020-2023
•Updated sales orders and invoices through QuickBooks.
•Served clients through multiple channels including processing payments at the front desk.
•Communicated with colleagues on work order updates through Smartsheet.
•Dispatched the shipment of books across Canada and the US by using a variety of couriers.
•Created labels and assisted in outbound packages including skids.
JULIE SOMEBODY (cont.)
Sales Associate
Home Depot; City 1, Province A 2019
•Processed transactions using the POS terminal and a handheld scanner.
•Carried out internal searches through the company’s software.
•Assisted customers with locating specific merchandise.
Sales Associate/Key Holder
The Shoe Shop; City 1, Province A 2014-2018
•Carried out opening and closing procedures of the store including balancing the cash.
•Projected sale targets and recorded actual sales through Excel.
•Made inventory checks with incoming invoices.
•Conducted outbound and inbound calls.
•Assisted customers select the proper merchandise according to their needs.
Seasonal Sales Associate
Hudson’s Bay; City 1, Province A 2017
•Opened and closed the sales terminals including balancing the float.
•Assisted customers with applying for store rewards cards and processed the applications.
•Multi-tasked with other duties including assisting customers and maintaining fitting rooms.
VOLUNTEER EXPERIENCE
The Food Bank; City 3, Province B
•Sort and fill the bins and shelves with groceries and household goods.
•Check in customers and update any changes under their profiles through internal software.
•Assist customers with their inquiries.
HOBBIES AND INTERESTS
•Outdoor recreation (ie. swimming, skiing)
•Reading and writing.
•Learning foreign languages.
•Music.
Citizenship: Canadian
Security Clearance: Eligible
Driver’s License: Class G Province B