Has anyone else not been paid or had bad experience dealing with NWLPC, or got terminated by NWLPC for no valid reasons?

Please speak up now. You may be eligible for Class Action reimbursements and compensation.

I do a little work now and then for NWLPC - they don't have much here - and I have always been paid quickly.

Perhaps you are one of the few lucky ones. This is NOT TRUE according to this post on Volition:

[forum.volition.com]

"They did pay on time, however not always in full"

secretsecretshopper: I greatly appreciate reading both good and bad experiences shared by others on this forum and comparing that feedback with my own personal experiences. However, your posts seem to come out of nowhere. I just looked back at your "lengthy" history (it appears you joined today and made five posts ... four of which were critical but lacking substantiation). What is your purpose in posting here?

I'm guessing you have multiple identities here such as 'easygoing' who joined on 6/1/11, made four critical posts in six minutes, and hasn't posted since.

Edited 1 time(s). Last edit at 09/16/2011 06:48AM by PizzaPizza.

No, "easygoing" is not me and I don't have multiple identities. I only post facts and not opinions. Please do not ASSUME pre-judge people because you would just make an ASS out of U and ME, Cheesy PizzaPizza.

I just did a shop for them 2 weeks ago and I just got paid.Very fast pay!

It certainly does not appear to be the experience of folks on this board that they have had issues with NWLPC that were not 'normal' to most any mystery shopping experience and there certainly have not been a lot of payment issues. Sorry you evidently had a bad experience secretsecretshopper.

secretsecretshopper Wrote:
-------------------------------------------------------
> No, "easygoing" is not me and I don't have
> multiple identities. I only post facts and not
> opinions. Please do not ASSUME pre-judge people
> because you would just make an ASS out of U and
> ME, Cheesy PizzaPizza.


I encourage you to substantiate your accusations of several MSCs (all posted yesterday). I merely "guessed" you had used other usernames on this forum (please refer to my original post); I made no assumptions, and I encourage you to make none unless you have facts upon which to base your posts. If so, please share your personal experiences, and I will gladly consider them in forming my own opinions.

Regarding secretsecretshopper, we are aware who this shopper is. He was banned from doing shops at a particular location by a previous mystery shopping company. Since we took over the client this shopper elected to conduct the shop knowing he was banned, he was told by the other MS company the client did not want him to shop their locations.
He was recognized by the client. This plus the fact he did not do shops within the guidelines, which I will not go into, were the reasons this shopper's report was not accepted.
Hopefully the shoppers on this forum realize there are two sides to every story. We have a very good reputation in paying shoppers and the shopping community.
This shopper was just paid for shops he conducted in August and has another shop he conducted in Sept. that he will be paid for. This shopper has a total of 14 shops with NWLPC and has, or will be, paid for all except the two he is complaining about

Edited 2 time(s). Last edit at 09/17/2011 04:01PM by dcrector.

secretsecretshopper Wrote:
-------------------------------------------------------
> Has anyone else not been paid or had bad
> experience dealing with NWLPC, or got terminated
> by NWLPC for no valid reasons?
>
> Please speak up now. You may be eligible for Class
> Action reimbursements and compensation.

You're implying there's a class action suit against NWLPC for lack of payment and termination.

Since we are independent contractors, we have no grounds to sue for termination which can be at will by all parties to the contract. Therefore, I cannot understand why you would imply there is a class action suit regarding termination. Please supply details on how a class action suit regarding free will termination would work to the benefit of an independent contractor.

Also, unaccepted reports which do not meet guidelines are not eligible for payment, according to the contract. Please explain how to successfully bring suit for non-payment of an unaccepted report.

This is an intriguing scenario. What can be the purpose of bringing a lawsuit which cannot possibly be successful, and may result in a countersuit and awarded damages for bringing a frivolous lawsuit?

Is there an attorney in the house? Please, help us out here.

DISCLOSURE: I am not an owner or employee of any MSC. I am not an attorney. I am a shopper, obviously with too little entertainment.

In Doug Rector's own words posted on Volition:

"It is the policy of NWLPC to pay shoppers regardless if we get paid by the client or not. It is our belief that it is not the shoppers problem if we don't get paid."

Doug

=======================================================================


I have no idea what "Other company" Doug Rector is talking about that I was banned from shopping at this client's location because I was spotted as a shopper because I never received such notice. It could be a pure case of mistaken identity.

I have followed his instructions to the teeth when conducting these two shops. I wrote honest and accurate reports and it is basically a dispute between my words and clients' words and it is a dispute between NWLPC and their Client. And according to Doug Recter's own words, I should have been paid. I even offered to re-do the shops for him but he refused and simply terminated my account and cancel all my pending shops without even an investigation into the matter as I have receipts to prove that I followed his instructions.

If I was banned from this client for being spotted, then why were these shops assigned to me in the first place?

Doug Rector also threaten to not pay me for other shops and dock my pay for expenses that are not even related to these two shops. I will not go into details here but leave this matter to my attorney but it is totally unfair to judge a shopper or a shop based on someone's experience with another company. Just like he said, there are two sides of the story to everything.

NWLPC is simply using this as an excuse not to pay or pay fully. And as soon as I put up this post, then he immediately paid me. What strange timing!

There is defintely strength in numbers. All shoppers, please unite your voice here and don't be afraid to speak up NOW!

First of all this particular shopper was paid for shops he conducted in August, so us paying him in September for the August shop has no relevance. Second, when the client challanged me on the two shops I looked up the shops and noticed the same shopper did complete the two. I then called the owner of the previous MS company to see if this shopper had conducted shops for him in the past and the the answer was he did and that the client requested this shopper not be allowed to shop at his locations again. The other MSP knew this shopper, not there is no mistake in identity. I am obtaining a statement that this shopper was told not to shop my client's location again.
One of the things that were outside the guidelines is that the shopper came in, ordered right away for his whole party, who had yet to arrive then gave the crefgit card to the server because he was in a hurry. I requested the credit card receipt froim the shopper to compare the time of when the order was taken (from the itemized receipt) tom the time the credit card was rung.
By him rushing through the shop it did not give the server the opportunity to go through the procedure of properly serving him.
I really don't see why I am defending myself but this shopper knew he was banned by the client. When he was assigned to the shop we were unaware he was banned...there really is no way to know.
TThe other 12 shops he has conducted for us he will be/has been paid.
Hopefully the shoppign community recognizes this shopper is just a bad sport and he will have a hard time to find shoppers not paid by us because as you can see in this board we have a good reputation in paying our shoppers.

Edited 1 time(s). Last edit at 09/18/2011 01:21AM by dcrector.

I have no complaints with NWLPC. They have one shop in my area that I complete every so often. I've had no problems with communication, or payment according to terms. One of the things I like is that after I submit my report, I receive notice that it was received, and subsequently, I receive notice that my report was accepted and forwarded to the client.

dcrector Wrote:
-------------------------------------------------------
> I really don't see why I am defending myself but
> ......
> TThe other 12 shops he has conducted for us he
> will be/has been paid.
> Hopefully the shoppign community recognizes this
> shopper is just a bad sport and he will have a
> hard time to find shoppers not paid by us because
> as you can see in this board we have a good
> reputation in paying our shoppers.

Quite frankly, Doug, I don't know why you are defending yourself either. Members of the shopping community here on the forum are not so naive as to believe anything that is posted. Most of us recognize that some shoppers like one company and others like another company. We also recognize that a shopper who is not getting paid is not always objective enough to admit why he is not getting paid. At the same time, sometimes even a good, reputable MSP could have an "uh-oh." I tend to take negative posts about reputable MSPs with a grain of salt. Multiple complaints about an MSP is a red flag. I pay more attention if a long-time poster who I "know" and respect posts, and I tend to give little credence to a negative post from a new poster with no track record. Anyone with internet access who can type can post on this forum and few of us are gullible enough to believe everything we read.

I think a lot of us routinely look at the number of posts of a poster who is really angry or really adores a particular company. If the anger or praise are 'over the top', it is also time to look at their other posts to form our own opinion of credibility. This shopper seemed to have issues with more than one company in the first few posts and no posts aside from 'issue' posts. It is an important function of this forum to give alerts to other shoppers of what companies and jobs are worthwhile and what ones are likely to be trouble for shoppers to form their own opinions. But as AustinMom points out, we look at the track record of the poster.

When a MSP is trying so hard to defend himself/herself, then you know they are definitely GUILTY!

Here are the facts: It has been at least 8 years since I last patronized or shop at this "Client" location and I have no recollection of it that I was banned from shopping there by this so-called "Other MSP" even if NWLPC's claim was true.

Good luck for trying to find that "banned" record from the other "MSP". I definitely like to find out who this MSP is because they are liable for dafamation.

I have also requested receipt from my credit card company showing that I stayed at one of the two shops for almost 2 hours because of slow service and that shop is totally irrelevant to the one that was in question that NWPLC refused to pay me on.

NWLPC is simply using any mistakes from one shop as an EXCUSE not to pay me for ALL of their other legitimate shops.

If a Client doesn't like a "Negative" report, does it mean they don't need to pay the MSP and MSP doesn't have to pay the shopper?

Not only is NWLPC depriving their shopper of their pay, but they are depriving their client of invaluable feedback which the shopper poured their heart out to report with objective and miinuscule details.

I have heard stories from another NWLPC shopper that NWLPC did not pay him and terminated his account many years ago for some other lame reason like not re-sending a receipt on time that was either lost in the mail or NWLPC may have lost themselves. Another scheduler or Prophet somehow got this terminated shopper back to shopping for NWLPC again years later. Obviously, some unreputable MSPs don't keep very good records as they keep asking for receipts over and over again even after the shopper had already uploaded them to prophet.

Obviously, I have done honest and excellent work since they are now agreeing to pay me for the last 12 shops except for these 2 in September after they threaten not to pay me for ANY of the shops and then all of a sudden pay me in a hurry after I put up this post. Like I said, it's very strange timing.

It seems to me that a few unreputable MSPs would find every little fault or mistake a shopper did and use them as lame excuses to terminate them for just one little mistake, or doing too many of the same shops for the same client, or simply for being spotted as a shopper instead of giving the shopper another fair chance to re-do their shop and to learn from their mistakes. However, in this case, the alleged "mistakes" were not even mistakes but discrepancy between the shopper's report and client staff's report.

Instead of learning and getting feedback from their shoppers on how to improve their instructions or offerring the shopper a second chance to re-do their shops and correct their mistakes, they chose to just terminate the shopper based on false report from the client's staff or using an alleged report from another MSP and this is not only unfair but unjust according to NWLPC's own policy I am copy and pasting here again as a reminder to ALL:

======================================================================
In Doug Rector's own words posted on Volition:

"It is the policy of NWLPC to pay shoppers regardless if we get paid by the client or not. It is our belief that it is not the shoppers problem if we don't get paid."

Doug
=====================================================================

Talk about "BAD SPORT"!

To these unreputable MSPs, shoppers are used up and then disposed of as garbage and not as human beings so don't ever shop for them!

If anyone else have the same or similar experience, unite your voice here and please share.

I think you are out of luck on this one secretsecretshopper. If you will note other threads, where a shopper has had issues, others with similar issues have chimed in quickly. Looks like there are no shoppers disgrunteled with NWLPC here unless they are contacting you by PM in droves. I'm not even seeing an 'I had a problem but it was worked out'.

Don't speak so soon, Flash! This is not the only mysteryshop forum on this entire planet! Time will reveal the truth!

Don't speak so soon, Flasher! This is not the only mysteryshop forum on this entire planet! Time will reveal the truth!

We looked into a class action when Datatron closed their doors leaving a lot of shoppers unpaid. Estimates of what was unpaid exceeded $20k. A class action attorney indicated that they 'might consider' taking the case if we could find $100k or more in unpaid shoppers, but otherwise it was just not worth the time to pursue it. So be my guest in spinning your wheels because the forums I visit are not just loaded with folks with NWLPC issues and even you yourself point out that "I have heard stories from another NWLPC shopper that NWLPC did not pay him and terminated his account many years ago for some other lame reason like not re-sending a receipt on time that was either lost in the mail or NWLPC may have lost themselves." In that statement, 'many years ago' is the key to the statement and does not make it a current actionable issue.

Thanks for bringing that up, Flasher! If is is true that this so called alleged MSP had really banned me from shopping for this client 8 years ago, I have no knowledge, notification or recollection and that is also 'many years ago' and so it also does not make it current actionable issue so NWLPC should man up and live up to their own policy and pay me for these 2 shops. I'll let the Small Claims court judge decide on that.

That is what Small Claims is there for. . . to resolve small disputes.

Thanks for the comments. FYI, statue of limitation is 3 years. I have already retained an attorney for this matter.

Edited 2 time(s). Last edit at 09/18/2011 06:36PM by secretsecretshopper.

I think it not fair to post V's link tattling on NLP as the posts on there are from 2006/2009. Sounds like you are trying to brew up trouble for an MSC that many are happy with. I feel you are new, and had a bit of trouble, take care of it yourself as many here do not care for the V forum...just saying.

secretsecretshopper Wrote:
-------------------------------------------------------
> Has anyone else not been paid or had bad
> experience dealing with NWLPC, or got terminated
> by NWLPC for no valid reasons?
>
> Please speak up now. You may be eligible for Class
> Action reimbursements and compensation.

Sorry, I doubled posted, but will add, you are so transparent. Atty, didn't know you needed one for Small clams court...I watch Judge Judy and really, don't insult everyone's intelligence. Doug, we get it, no need for an explaination. Flash's name is Flash, not Flasher, get something right.


secretsecretshopper Wrote:
-------------------------------------------------------
> Has anyone else not been paid or had bad
> experience dealing with NWLPC, or got terminated
> by NWLPC for no valid reasons?
>
> Please speak up now. You may be eligible for Class
> Action reimbursements and compensation.



Edited 4 time(s). Last edit at 09/19/2011 03:32AM by Irene_L.A..

Secretsecretshopper - I understand that you've had problems with this. You indicate that you've hired an attorney, so it's obvious you've decided on your course of action. There is nothing any of us can do about the situation, regardless of what our opinions may be.

What happens on the other forum has no bearing here. This forum is independent of that one. If we want to read the other forum, we go there.

Please stop insulting Flash. She is deservedly treasured on this forum for her unselfish support of others.

How this plays out is between you and Northwest Loss. It's a personal issue. You are attacking a large, successful, reputable company. There is no upside.

Attorneys these days charge about $250.00 an hour, so I hope you have a whole lot of money at stake! Most of us have positive experiences with companies and if we do have an occasional 'bad deal' we post it once and move on. It is the smart thing to do.

Last I knew, you did not need a lawyer for small claims court. Then again, my "expertise" is from watching Judge Judy...

Over the years, I have messed up a few shops. Sometimes I got mad and decided not to work for the MSP if their instructions were unclear or unrealistic. ("Learning curve," as Flash put it.)

The last time I had an unflattering shop to report, I was biting my nails. We all know that when a given location gets a negative review they are likely to dispute it, like a speeder trying to blame the cop to argue his way out of a ticket. You have to find something complimentary to balance the negatives. Pro-con-pro, pro-con-pro... The server might have forgotten you offer refills, but was she apologetic? The trip through the drive through might have taken 14 minutes, but were the fries so hot they nearly set the bag on fire? If the location wants to dispute the bad marks, they have to dispute the good ones, too. They are more likely to suck up the report if it is balanced and constructive than risk getting a totally bad review on a reshop.

The purpose of small claims court is to allow cases to be filed and heard without an attorney. I believe you can use one, but that sort of defeats the purpose of it.

If there's one thing I've learned in life it's that those who make sure you know they've hired an attorney rarely have. The quiet ones are the ones you have to worry about.