mVentix

July 07, 2012 01:29AM

Greetings!

I completed a shop for this company yesterday. It wass my 7th shop for them. The first ones all were successful, and show a current estimated pay date.

However, I don't see yesterday's shop at all. It doesn't show in the accepted or completed shops, and I don't see anywhere else to look.

I sent an email to this effect several hours earlier today, and I did not receive a reply.

Any ideas? Have I done something wrong?
*feeling sick to my stomach, wondering and worrying*

Silver Certified - and, on occasion, Certifiable

To Live ~ To Learn ~ To Grow ~ To Share

Edited 1 time(s). Last edit at 07/07/2012 01:30AM by The12-GetItDone.

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July 07, 2012 01:41AM

The12: Don't panic yet. If you have a question for mVentix, YOU have to call THEM. They are friendly and will act to inform you what is going on. I've never gotten a response to email from them, but have reached them even on weekends.

July 07, 2012 02:21AM

I had that happen to me once. It was three shops that I had finished on a Friday night, in a storm. It was the last night before the deadline. I had a confirmination number for each one of them, but the next day they were gone. I paniced, sent emails, and worried about it all weekend. I don't remember the exact reason, but it had something to do with the fack they happened to be involved with a "spot check" type of thing with the client. They later showed back up, and I was given the explanation, (I just don't remember it well) and I was paid for the shops on time.

July 07, 2012 02:23AM

*makes a note to self to start recording confirmation numbers - and adding -that- to my spreadsheet too*

Silver Certified - and, on occasion, Certifiable

To Live ~ To Learn ~ To Grow ~ To Share

July 09, 2012 09:06PM

I've left a few messages, over the weekend and today.
I've sent an email.

I'm beginning to think they're all as lost as my report/assignment must be

Silver Certified - and, on occasion, Certifiable

To Live ~ To Learn ~ To Grow ~ To Share

July 10, 2012 02:44PM

This happened to me on my first mVentix shop. It's likely going through their sometimes random quality assurance process, and won't appear in accepted or completed.

I emailed them about this and received a fairly prompt response, but YMMV regarding emails.

July 10, 2012 06:10PM

I finally heard back via telephone earlier today. They confirmed that yes, it is in their system. As @zlinedavid suggested, it is in random, spot quality checks.

Can you say whew?!

Thanks everyone for your reassurance and suggestions.

Silver Certified - and, on occasion, Certifiable

To Live ~ To Learn ~ To Grow ~ To Share

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