Robin - I've been doing a number of these business verifications and the "issue created" message is one I've gotten several times for all different reasons.
One bv had a two digit reversal in the address, just took one where my contact is out of the office for surgery so an issue was created for that, another listed the contacts incorrectly so I had to get approval from TS/client, another was because I couldn't make contact with the person listed which ended up being cancelled because the woman found out she already had the service she was applying for.
When the issues are resolved then you will get an email regarding the resolution and you can either move forward based on their instructions.
In the above the client correct the address, the surgery guy I'm supposed to call Friday this week, and the third one was cancelled.
I really, really like doing the bv's although they do not really pay enough unless you are doing one with PAD as you are doing them. I do them because I've met some nice people, learned a couple things and they are so easy.