Classiest MSC EVER

My local to HI msc did the classiset thing EVER! They paid us 10 days early, as the VP was going to be going on vacation during PR time. We got an email on the 10th, telling us we would have our PP's the next day, and we did.

Most companies would have just let it slide, and dealt with (or not!) the angry shoppers who did not get paid on time. Instead, this 3 mos old company, formed from the guts of another that stopped shopping, did the thing that would most endear its shoppers to them, and increase shopper loyalty.

Hooray CSA. You women rock!

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Definitely a cool move! It has always been a surprise to me that companies that specialize in evaluating service of clients for effectiveness don't seem to bother applying their evaluation skills to their own behaviors. Customers respond to small acts of kindness and generosity for their clients, do they not realize that shoppers do the same? While I recognize that many MSCs do not have the assets on hand to pay shoppers early, certainly their scheduler and staff attitudes that help create a positive environment don't cost any more. And no, it won't get them run over by flakes and whiners but rather create an environment where we WANT to help them and cooperate rather than an adversarial environment.

I vote for Service Intelligence too. Every phone call and email is answered. The scheduler once worked with me for days trying to iron out a software glitch. A forgotten receipt was excused, etc.

Yes, SI is a company with a good attitude. I routinely do 15 jobs per month for them. These include typing in a 9 digit bar code from a product and an 18 character and digit code from the receipt. I then have to fax or email over the receipt. Although I try to be careful and proof the darn things, every few months I will invert a couple of digits or drop one. I get a polite email indicating my error and that it has been fixed and a reminder to proof my work. One could be snotty about it, but the email is a polite reminder to be careful.

Flash Wrote:
-------------------------------------------------------
> It has always been a
> surprise to me that companies that specialize in
> evaluating service of clients for effectiveness
> don't seem to bother applying their evaluation
> skills to their own behaviors. Customers respond
> to small acts of kindness and generosity for their
> clients, do they not realize that shoppers do the
> same?

If that isn't the quote of the year, I don't know what should be!

I should make it into a big red sign and post it here. Flash, do I have your permission>

While the thought is flattering, I'm not sure I see the point.

Just a way of venting. I made it into a jpg. But so few schedulers come to this forum.

"It has always been a surprise to me that companies that specialize in evaluating service of clients for effectiveness don't seem to bother applying their evaluation skills to their own behaviors. "

Have to agree.....thanks Flash YOU MY FRIEND ROCK!!!!!!!

They did it again! They paid us our December 20th payments on December 6th-I guess for us to use Holiday Shopping!

What a class act this MSC is.

Does CSA do only Hawaii?

They might have a few hotel gift stores on the mainland that are run by a HI company...but other than that, yes, its all HI.

Nuts.

Flash Wrote:
-------------------------------------------------------
> Yes, SI is a company with a good attitude. I
> routinely do 15 jobs per month for them. These
> include typing in a 9 digit bar code from a
> product and an 18 character and digit code from
> the receipt. I then have to fax or email over the
> receipt. Although I try to be careful and proof
> the darn things, every few months I will invert a
> couple of digits or drop one. I get a polite
> email indicating my error and that it has been
> fixed and a reminder to proof my work. One could
> be snotty about it, but the email is a polite
> reminder to be careful.

What an unusual shop. I wouldn't mind trying that. Haven't seen it.
:-)

The shop also has your standard drop downs to chose the best answers for the questions, times and some prices of how much spent for various types of things. Not a bad shop. It is a grocery chain primarily in Florida with some locations in the southeast.

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Classiest MSC EVER

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