The bottom line is that whether it is ACL or any other company, what they are looking for is an ability to convey detail in an intelligent and factual manner, devoid of opinion and with as little issue with English spelling, grammar and punctuation a possible. No editor is going to want to spend a lot of time correcting your grammar. Punctuation is often critical to understanding what is being conveyed. Sequencing is also important.
"My menu had food and drink stains on it." "My menu was dirty." Which gives you a better picture of the condition of the menu?
"Some people did not like their food." "The couple at an adjacent table called over their server because they believed the chicken was undercooked. The manager was called over and promptly replaced the dish, asking the guest to cut into the new serving to make certain it was fully cooked."
"The restroom was filthy." "The restroom had an overflowing trash can. Two out of the three stalls had tissue on the floor and the stall I used the toilet overflowed when flushed."
"Our utensils were a mess." "My fork tongs were bent out of alignment. My guest's fork had food debris from a former diner and my initial beverage was served in a glass with a substantial chip out of the rim."
"The hamburger was good." "The hamburger was served on a toasted, seeded bun. It was fully cooked but juicy and had all the toppings I had requested in ample portions."
"The service was attentive." "We were greeted promptly and our orders taken. Our meals were delivered in a timely fashion and our beverages were refilled when they were only half empty. Our server checked with us for satisfaction with each course after we had taken only a few bites." (Exact timings usually are in another part of the report)
Edited to add: As for using narrative from some other report you are working on, make sure you change restaurant names and other identifiers. It does make for a good base for your writing sample but realize that that prose 'belongs' to the company for whom you did the job, so make changes to it.
Edited 1 time(s). Last edit at 05/14/2014 08:14PM by Flash.