1. Forums
  2. Mystery Shopping Company Discussion

A Closer Look Typical that the software fails to save work?

December 01, 2014 03:40AM
Preparing my report for a shop. Reviewing it, two sections are blank. Fortunately I wrote my narrative in Word. Is this typical? Did one restaurant shop last year and two phone shops. No problem until this time.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More Discussions About A Closer Look (All Companies)
December 01, 2014 06:31AM
Had it happen a few times. One company I found I had to paste it into notepad and then paste it into the form as Word's encoding would trip a sensor or something behind the scenes and that text box would disappear upon saving.
Reply
December 01, 2014 01:41PM
I have had that happen maybe 5 percent of the time. I always type the narrative in Word and then cut and paste. Other reporting formats also have days when they "eat" narratives.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
Reply
December 01, 2014 01:53PM
I would recommend not using Microsoft Word, OpenOffice/LibreOffice Writer, or even the stripped-down word processor that comes with Windows (WordPad?) for doing these narratives; use a standard text editor like Notepad or its equivalents. Microsoft Word in particular is downright terrible when it comes to the monkey business it does on copied text.
Reply
December 05, 2014 07:56AM
Just did A-Closer-Look. No problems with the software. Had questions about timing. Explained that I was the only customer in line. Had a great conversation with an editor. I think I am beginning to mature as a Mystery Shopper.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
Reply
Sorry, only registered users may post in this forum.

Click here to login