Yet another well-done, interesting interview from Ms. @stilllearning... who always brings out the best in her interviewees. (:
For one thing, I love that Ziggy's job title is "Customer Experience Evangelist. Hahaha! But it fits ~ this guy is *really* into what he does.
It was interesting to see how White Clay (I've always thought that was such an odd name!) has evolved to get where it is today. But there were two even more-intriguing things. (:
First, their "Cycle of Excellence" business practices ~ LOVE #1 in both of Ziggy's examples of this concept! Hahaha! If only *other* MSC's understood that #1 really does lead to #2. (Not like that! Hahaha! Read the interview!) And not *just* #2... but on around the whole cycle(s) back to the beginning. I mean, come ON... it all only makes perfectly logical sense, and all. (:
Second, to see that White Clay actually takes the results of the MS evaluations we provide... and turns them into training programs and other practical solutions for their clients ~ it's a perfect progression for an MSC. I really wish Mr. Ziggy would've gone into a little more detail about *that*, though... I've always been kinda fascinated by what clients actually *do* with our reports ~ and how it ultimately affects the employees and businesses we evaluate.
Ziggy really *does* do things 'his own way' (i.e., "the right way" )... and it was intriguing to see just what that was. I only wish White Clay had more shops out my way! They sound like a fun and enthusiastic bunch. (:
Happiness is merely life's way of keeping you off-balance.
@AlexG: To me, this demonstrates White Clay's belief in treating shoppers as friends. If your friend made a mistake, you would probably say something like, "I'm sorry that happened to you" and work at helping your friend find a solution.