MSM Interview with Ziggy at White Clay...

[www.mysteryshoppermagazine.com]

Yet another well-done, interesting interview from Ms. @stilllearning... who always brings out the best in her interviewees. (:

For one thing, I love that Ziggy's job title is "Customer Experience Evangelist. Hahaha! But it fits ~ this guy is *really* into what he does.

It was interesting to see how White Clay (I've always thought that was such an odd name!) has evolved to get where it is today. But there were two even more-intriguing things. (:

First, their "Cycle of Excellence" business practices ~ LOVE #1 in both of Ziggy's examples of this concept! Hahaha! If only *other* MSC's understood that #1 really does lead to #2. (Not like that! Hahaha! Read the interview!) And not *just* #2... but on around the whole cycle(s) back to the beginning. I mean, come ON... it all only makes perfectly logical sense, and all. (:

Second, to see that White Clay actually takes the results of the MS evaluations we provide... and turns them into training programs and other practical solutions for their clients ~ it's a perfect progression for an MSC. I really wish Mr. Ziggy would've gone into a little more detail about *that*, though... I've always been kinda fascinated by what clients actually *do* with our reports ~ and how it ultimately affects the employees and businesses we evaluate.

Ziggy really *does* do things 'his own way' (i.e., "the right way" )... and it was intriguing to see just what that was. I only wish White Clay had more shops out my way! They sound like a fun and enthusiastic bunch. (:

Happiness is merely life's way of keeping you off-balance.

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Are you sure interviewees is a word? lol

White Clay is one company I am not signed up for and after reading that article I will have to.

Thanks stilllearning!

Kim
[www.merriam-webster.com]

From the site: "First Known Use of INTERVIEWEE: 1884"

so there *must* be a plural form, right? hahahahahaha! smiling smiley

Happiness is merely life's way of keeping you off-balance.
White Clay: Excellent! Higher Paying...

I was paid in 14 days, I kid you not! I love the narratives and apparently they like my work smiling smiley
@SunnyDays2: That mirrors my experience exactly! It's truly a great company with great people!

(heart)

I intend to live forever. So far, so good.
It just looks funny with the wee at the end. Makes me go hee hee hee looking at the wee.

@StormCloud wrote:

[www.merriam-webster.com]

From the site: "First Known Use of INTERVIEWEE: 1884"

so there *must* be a plural form, right? hahahahahaha! smiling smiley

Kim
Had a mix up that was *my* fault and the scheduler actually apologized and made a solution that'll help everyone out. *love* these guys - wish they had more jobs!

Somewhere in the Midwest, shopping / auditing full time since 2014. Will use PV-500 for food! smiling smiley
@AlexG: To me, this demonstrates White Clay's belief in treating shoppers as friends. If your friend made a mistake, you would probably say something like, "I'm sorry that happened to you" and work at helping your friend find a solution. smiling smiley

(heart)

I intend to live forever. So far, so good.
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