Just wondering if I can get a phone number for someone at Service Sleuth. I need to see if I can get the due date of my shop extended....I did try and email the scheduler (since yesterday), and no one has gotten back to me on that as of yet.
As I did not have the chance to complete the shop this past weekend...would like to see if I can get it extended at least until the end of this week.
Silver certified (since 2009) and willing to do shops all around the greater Chicago, NW Indiana, and Southern Wisconsin areas (including airports!.
ijdk, thank you for the 800 number for Service sleuth. I also needed to contact them and it was urgent. I had applied for a job on June 19th and it was due on June 23rd. I didn't hear from them so applied for other jobs with other companies and set my schedule for this week. Today, June 23rd, I find that they assigned the shop to me and it is due today, June 23rd. I was able to contact them and my problem is all sorted out now, I hope! If I had tried to sort it out via their internal emails, I would still be waiting 2 days later!! In 15+ years of mystery shopping, I have never had a shop assigned to me the day it was due, except if it was a special request from the company and there was a bonus involved. There is no way I can keep an accurate schedule when a company assigns a shop on the very day it is due. I also do not think it is good business and it is definitely not fair for the shopper.
If it's not a job I really want, I'll cancel the job application when better jobs are offered and it's still sitting in request status.
I think some scrupulous schedulers will assign the shop to a shopper who will agree to do it on the first day and leave all the other applicants sitting with the job request. Then if the person flakes, they can re-assign it to one of the other shoppers.
This is terrible business practice and I'd rather cancel the job than sit in limbo as a backup shopper without being told up to the last day.
Then, if they want me to do the shop, they can call me and ask me and I'd likely demand a bonus to fit it in at the last minute or decline if I have other commitments.
Since we are talking about KSS, which schedules for Service Sleuth, you must be talking about Ryan. He is hands-down THE WORST. You could get old and die waiting for Ryan to schedule shops, notify shoppers that a shop has closed (and they weren't assigned) or to just answer shopper e-mails.
I am surprised that Ryan from KSS would not get back to you as I have frequent interaction with him when trying to schedule. I also don't wait to find out the shop is closed as I mainly apply for self assigning shops.
Yep, and Sonja sucks, too! Perhaps it's company policy at KSS for Schedulers to just send out emails and not do any actual scheduling.
Thx. for the phone number. I've had problems with self assigning on Service Sleuth's web site. I have a good rating and am active. I think the problem stems from back at one point I found I was registered twice - once under each of the 2 email accounts I use. I did get one of those accounts deactivated but am still not able to self assign so I really, really need the help of their tech support people.
My experience with KSSRyan has been both abysmal (more than once) and surprisingly helpful (once). Abysmal, we all understand. You have an assignment, there are issues, you email Ryan, there is no timely reply. Flip side, not long ago, he called me to do a shop, same day, offered a bonus, and I accepted. However, when I logged in to the MSC's site, the bonus was not attached. I emailed him. I phoned him, but he did not answer. I was on the fly in the field, doing other shops, and decided to do the onsite, risking my out-of-pocket. Hours later, he called me back, sincerely apologetic. He then emailed, and corrected his error, placing the bonus in my shop log.