Melanie Zak@MDavisnowell wrote:
Which scheduler was that?
Does anyone else find Sentry the most difficult company to work with? I tried numerous times in the past and it was all negative. They make navigating their website and completing their certifications so difficult. And, their scheduler is just RUDE. I pulled back and stopped shopping for them a while back - then recently picked up gig off a general board, because it was a place I liked. Low and behold, it was for Sentry and, AGAIN, a pain in the tush to work with. Is it them, or me?!?!
I find their software of all things what turns me off this MSC....I never did make it to a payment with them due to this issue lol so who knows, maybe I'm lucky? Also I don't have enough experience to say much about their staff. Pretty much the software they use blocking me from inputting my shop was the deal breaker for me.@bptexan wrote:
The great thing about MS'ing is that you get to choose which companies you want to work for. I believe MS companies have two clients -- the ones getting the reports and the ones writing them. Successful MS companies manage both sides. They realize that attracting good reliable shoppers benefits their business, have more jobs filled, better reports, and allows them to add more clients.
Sentry takes a confrontational, I'm right you're wrong approach with their shoppers. Many of us shop for a dozen other companies and simply have decided it is not worth of our efforts.
I was really disappointed when Sentry acquired Feedback Plus. Many Feedback Plus shoppers who stayed on will tell you about the immediate change in unreasonable editors and delays in payment.
I find it funny how many independent schedulers send me requests for Sentry...I got to think they've burned too many reliable MS'ers and have a hard time filling their shops.
I believe MS companies have two clients -- the ones getting the reports and the ones writing them. Successful MS companies manage both sides.
You may have a point here. This was my first shop I have ever attempted using the Prophet software and I must say I'm not a big fan of it at this point. I've never had similar problems with Sassie and I don't know what to make of being blocked from inputting a shop via software. That to me is just way way way out there - but maybe you are right, that feeling this way, I am best off avoiding Prophet in the future.@Sentry Marketing wrote:
The project in question was on our Prophet platform. Many companies use the same software. If the software turns you off, I think you will end up eliminating many companies in the industry.
The issue in question was caused by validation on a speciifc question. Our staff would have been happy to research the issue and assist you in submitting your shop they had been given the chance. When we offered to help, you insisted that we take you out of the assignment. While this is certainly your prerogative, it does put us in a bind to fill the assignment which was from the May round of shops.
I had this happen to me recently with another MSC - not Sentry - for the first time since I started mystery shopping. The narrative area in this retail shop asked for 6 to 7 sentences and I gave 12 as I tend to be long winded and detail oriented. But the MSC wanted more detail but did not get specific as to what they wanted to know. I sent off an email asking to which I received no reply. So I ended going back into the shop and adding more adjectives and clicked submit and the shop was accepted. So if this happens again this might be a way around this - go back into the report and drown it with adjectives?@luckygirl0100 wrote:
Just had a report returned to me for more information..... after sitting "pending" for 7 days....... and the editor wants it revised by 9pm tonight. I think THAT is rude. You want me to be available 24/7 for over a week? And part of the clarification is asking me "WHY" an employee did not do their job correctly. Ummmmmmmmm because they are lazy??? I don't know, I just reported the facts of what did and did NOT occur during my visit.
LOL I'm going to burrow this phrase if I may and drop it into conversation once and awhile. Sorry, it's going to be awhile,@nanabelle wrote:
No jobs in my area but they have a glaring TYPO on my job board about people "coping and pasting"......LOL