Service Sense
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Great company, friendly staff, and I am happy to see them finally invest in a solid platform (Sassie) .
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
Service Sense is one of my top companies. I wish they had more projects in my neck of the woods. Every few months I complete a soup and sandwich shop for them.
They only recently switched over to Sassie for reporting. Prior to that they would send out personal requests to do shops by email. Time will tell if using Sassie will make scheduling and reporting easier, harder, or about the same as their old system. I liked that before they kept track of rotation times. Now the shopper is responsible for keeping track. Although I did receive an email stating that Sassie will eventually keep track of rotation times for shoppers. And will not allow you to self assign if you have been at a location too recently.
They only recently switched over to Sassie for reporting. Prior to that they would send out personal requests to do shops by email. Time will tell if using Sassie will make scheduling and reporting easier, harder, or about the same as their old system. I liked that before they kept track of rotation times. Now the shopper is responsible for keeping track. Although I did receive an email stating that Sassie will eventually keep track of rotation times for shoppers. And will not allow you to self assign if you have been at a location too recently.
Lady Marius
Canadian Mystery Shopper
Canadian Mystery Shopper
Thanks for the additional info. I only see one shop in my area, so I will have to be careful to watch the rotation schedule.
Just signed up. Nothing within 200 miles of me. Oh well.
I understand brian8459. I have been signing up with so many companies only to find that most don't have anything in my area either. I was lucky ServiceSense had one shop. But I will keep trying.
Hopefully they expand to the Southeast soon. Nothing in North Carolina, Georgia, or Florida that I can see.
Personally I liked the old system. Every few months I would get a personal invite and I would almost always accept. Now I get an email with jobs that are already gone to whoever saw the email before me.
The difference in being reactive and proactive.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
@bgriffin wrote:
The difference in being reactive and proactive.
Being only signed up with about 30 companies, I am able to check their boards consistently. More and more companies are updating listings weekly if not several times a week. By the time an email alert is generated, it's typically too late for the choice selections.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
These guys may now have my favorite burger shop with the move to the new platform...
Do they now have a second burger shop? I have only seen the one they have had for several years. I will have to check their website...@SteveSoCal wrote:
These guys may now have my favorite burger shop with the move to the new platform...
Remember that they release shops just a few weeks in advance. I need to put the radius at 900 miles and see if the burger shop shows up. If not, I will change my search area and check across the country.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
I went to apply to a shop today only to see that I have been deactivated, making this the first company whose given me the boot. I called them and spoke to a woman who said the reason for this was that I sent them an email asking for a bonus on a shop a month ago, saying at one point "$6 won't get me out the driveway." I know this wasn't the nicest thing to say , but I did not disrespect them or use any profane language whatsoever in the email, the driveway line was as bad as it got. Isn't it a little oversensitive to boot me for that one sentence? This is 100% why they are getting rid of me, no other reason.
Edited 2 time(s). Last edit at 02/29/2016 10:27PM by jay225.
Edited 2 time(s). Last edit at 02/29/2016 10:27PM by jay225.
@jay225 wrote:
I know this wasn't the nicest thing to say , but I did not disrespect them or use any profane language whatsoever in the email, the driveway line was as bad as it got. Isn't it a little oversensitive to boot me for that one sentence? This is 100% why they are getting rid of me, no other reason.
The customer wants what the customer wants. Whether oversensitive or not, it's their choice. I think it's important to remember that the MSC is the customer here. You are the independent contractor. When I am the customer and I am contracting with independent contractors (to work on my house, usually), I am very sensitive to how I feel when talking with the contractor. Unless he is the only contractor in town, a contractor doesn't have to openly disrespect me to lose my business. An eye roll or frown, or a comment "that's not enough money to get me here" would do it. It pays to be very tactful when communicating with customers.
Some months back I was contacted by a different company about an assignment. I didn't use the driveway line, but did tell them the current rate on the job would be a loss and I can't operate my business at a loss. To my surprise I got an email back stating they were deactivating me for my refusal to take assignments at the base pay. Since I had that lovely tidbit in writing, I asked if they really wanted to get rid of an independent contractor who by the very definition can negotiate fees and free to take or refuse assignments at their discretion. For some reason my account was restored
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@AustinMom wrote:
@jay225 wrote:
I know this wasn't the nicest thing to say , but I did not disrespect them or use any profane language whatsoever in the email, the driveway line was as bad as it got. Isn't it a little oversensitive to boot me for that one sentence? This is 100% why they are getting rid of me, no other reason.
The customer wants what the customer wants. Whether oversensitive or not, it's their choice. I think it's important to remember that the MSC is the customer here. You are the independent contractor. When I am the customer and I am contracting with independent contractors (to work on my house, usually), I am very sensitive to how I feel when talking with the contractor. Unless he is the only contractor in town, a contractor doesn't have to openly disrespect me to lose my business. An eye roll or frown, or a comment "that's not enough money to get me here" would do it. It pays to be very tactful when communicating with customers.
I never said it wasn't their choice. When you have people coming to work on your house, it's only a few people. Obviously you will be more selective. I mean, plus they're working on your freakin house, that's extra serious business. What if you had thousands and thousands and more thousands of people coming to work on your house, like the amount of shoppers MSC's have. Would a frown still do it for you?
Edited 1 time(s). Last edit at 02/29/2016 11:24PM by jay225.
@LisaSTL wrote:
Some months back I was contacted by a different company about an assignment. I didn't use the driveway line, but did tell them the current rate on the job would be a loss and I can't operate my business at a loss. To my surprise I got an email back stating they were deactivating me for my refusal to take assignments at the base pay. Since I had that lovely tidbit in writing, I asked if they really wanted to get rid of an independent contractor who by the very definition can negotiate fees and free to take or refuse assignments at their discretion. For some reason my account was restored
ha that is great(and so lame on their part for dropping you to begin with)!
Afterwards I checked my records and found exactly zero shops for them in the last eight years. Obviously it wouldn't have been a huge dent, LOL! I was riled up on principle.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
i think that's why we both got kicked(until you made the save anyway). trying to get bonus money out of a company we've never done work for lol... oh well, i still don't think the driveway line was that bad. i'm pretty sure they wouldn't want to leave their driveways for $6 either. go to the driveway maybe.
The $6 fee for those shops is about average for the sector. They pay higher fees for the higher level clients. From what I gather, they prefer to keep their database cleared of shoppers that are not actively shopping for them. Now that they have a platform, Sassie, to manage shoppers with they might be a little more lenient. It's a small two person operation, they do their best to make sure the clients are visited by shoppers that appreciate the incentives as offered.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
@sandyf wrote:
Personally I liked the old system. Every few months I would get a personal invite and I would almost always accept. Now I get an email with jobs that are already gone to whoever saw the email before me.
Exactly. I liked it much better before sassie. I've done a lot of shops with service sense and now they re not letting ppl self assign a new client. It's kinda irritating.
@sandyf wrote:
Personally I liked the old system. Every few months I would get a personal invite and I would almost always accept. Now I get an email with jobs that are already gone to whoever saw the email before me.
edit to remove duplicate comment.
Edited 1 time(s). Last edit at 05/07/2016 03:06AM by calicakes.
I love them too, another MSC who is not afraid to help you out if you get in a bind or need some extra time. All they expect is for you to communicate, give them enough time to change your schedule! Other companies can learn from their nice treatment of shoppers, I love their clients! We need to praise more of the good companies instead of being so quick to blast others. Shout Out to Service Sense, Your Great!!!
Edited 2 time(s). Last edit at 05/07/2016 06:27AM by GuyFawkes.
Edited 2 time(s). Last edit at 05/07/2016 06:27AM by GuyFawkes.
I am surprised to hear that they would kick anyone out for a comment like the driveway comment. This is the very first msc I worked for way back years ago when they had one client out here where I live. I have had many a personal email exchange between myself and the owner through the years and they are wonderful people. I am wondering if they now have a "scheduling" person other than the owner now that they have a different system who made the decision to kick someone out. Unfortunately it seems the shops they have where I live right now are not close enough to where I generally drive to take so I will wait to see if they get another client. Generally through the years they have had only one client at a time in my area and I was given that assignment several times a year.
Their last local client (aside from the burger chain) switched in January to a different msc and now have closed all their locations around here. I guess the new msc (The big one we all know) might have cost them less and was a last ditch effort to keep their brand in business.
Their last local client (aside from the burger chain) switched in January to a different msc and now have closed all their locations around here. I guess the new msc (The big one we all know) might have cost them less and was a last ditch effort to keep their brand in business.
Shout out to Bill, both Bill and Service Sense's Editor are Awesome!
@sandyf wrote:
I am surprised to hear that they would kick anyone out for a comment like the driveway comment. This is the very first msc I worked for way back years ago when they had one client out here where I live. I have had many a personal email exchange between myself and the owner through the years and they are wonderful people. I am wondering if they now have a "scheduling" person other than the owner now that they have a different system who made the decision to kick someone out. Unfortunately it seems the shops they have where I live right now are not close enough to where I generally drive to take so I will wait to see if they get another client. Generally through the years they have had only one client at a time in my area and I was given that assignment several times a year.
Their last local client (aside from the burger chain) switched in January to a different msc and now have closed all their locations around here. I guess the new msc (The big one we all know) might have cost them less and was a last ditch effort to keep their brand in business.
the lady who worked there was apparently offended by my comment, especially because I hadn't had any communication with them up until that point. she told me she didn't want shoppers doing shops unless they were happy with the fees. i told her i understood, and that i'd be happy with the fee for the shop i'd be applying for now. she wasn't happy with that, and hung up on me soon after. she should realize that they put themselves on sassie. if you're on prestomap, you're being seen by a wide range of shoppers, and can expect to get random emails from shoppers looking to negotiate.
I agree. They are one of the nicest MSC around. I'm glad that they are on the sassie platform. Before on the old system, you could not save your report and be able to turn in your report later if the system was down. One time, I could not submit my report since it was tied up in some long loop. It turned out later when after I emailed the owner, that someone submitted a photo of their cat and tied up their system. They gave me an extension to redo my report. I had to redo my report from scratch. Sometimes their pay fee would alternate between $6 and $13 and depending on the reimbursement fee for their burger shops. I sometimes get offered a bonus when a shop hasn't been picked and I asked to get assigned even though I already accepted the one assignment for the month. I usually do their shops as a filler when I route most of the time.
Who is the editor? I don't think that I've ever had a question in 15 years on any report. It's as if there is no editor?@GuyFawkes wrote:
Shout out to Bill, both Bill and Service Sense's Editor are Awesome!
BTW Amy & Bill are married, if anyone didn't know that already.
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