1. Forums
  2. Mystery Shopping Company Discussion

We Go Look

January 28, 2016 02:13PM
So, I signed up with them and received an email today about an assignment. I logged in through my computer and accepted it, but I cannot find anywhere to access the report. I have checked both the app and the website. Any suggestions? The shop is not due until the 30th. Do I need to wait until then to access it?
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

January 28, 2016 02:43PM
Have you downloaded the app? While I'm new with them and haven't had any assignments yet, they did mention that most of their reporting is done via the app.

I used to see a life coach pretty regularly.... back when they were called bartenders.
Reply
January 28, 2016 02:46PM
I did and it is not there either. I guess if it does not appear, I will call them.
Reply
January 28, 2016 02:47PM
Will you please keep us posted?

I used to see a life coach pretty regularly.... back when they were called bartenders.
Reply
January 28, 2016 02:53PM
I will!
Reply
January 28, 2016 04:10PM
I was recently accepted by this MSC. I am able to login using my desktop. But, when I attempt to login using either my iPhone or iPad it will not accept my password. Is anyone else having this issue. I just wrote to them again.
Reply
January 28, 2016 04:23PM
@ValG

I have the same problem. I received my user ID and password overnight. I can log into their web site but I can't login to the app on my iPhone or iPad.
Reply
January 28, 2016 07:09PM
I can use both the app and the computer. The computer shows the job i signed up for but the app does not. The computer does not let me access the report. It says the shop is due Saturday. If nothing is showing up, I will delete the app and my desktop account.
Reply
January 28, 2016 08:20PM
Yes, me too. Does anyone know if it takes longer to get access to the app than it does for the desktop?
Reply
January 28, 2016 08:23PM
I called WeGoLook technical support about my inability to login to the app on my iPhone. The lady I spoke to said there was "a glitch in their system" and was going to forward my name to someone who could fix the problem.
I'll post another message when (if?) I get logged into the app and note what I learn in the process.

Edited 1 time(s). Last edit at 01/28/2016 08:23PM by DennisNE.
Reply
January 28, 2016 10:09PM
I've had the same prob!
Reply
January 29, 2016 12:31AM
So, I have received an email and a phone call wondering when the job, due the 30th, will be completed. I just accepted today, and it is not due til Saturday...... I will call tomorrow but I am leaning on deleting the app and canceling my account.
Reply
February 05, 2016 09:04PM
I hadn't heard anything back from We Go Look so I emailed them last night.
The heart of their response was: "We are currently looking into this issue and will work to resolve it as soon as possible."

If anything changes I'll post again.
Reply
February 17, 2016 05:52AM
No one from We Go Look contacted me, but I decided to try logging in again. I discovered my password was no longer valid on their web site, so I used the 'lost password' link and reset my password. After resetting my password I was able to login to the WeGoLook app on my iPhone.

After I launched the app I had to allow it access to Location, Camera and Microphone. After enabling access I went back into "Settings" on the iPhone and changed "Location" access from "Always" to "While Using the App".

There aren't any available assignments ( "Looks" ) in my area right now. We'll see how long it takes before something pops up.

Edited 1 time(s). Last edit at 02/17/2016 05:52AM by DennisNE.
Reply
Sorry, only registered users may post in this forum.

Click here to login