I started working for Satisfaction Services Inc at the beginning of 2015. I would do a shop for them on a moments notice. They loved my detailed, timely reports. There system is very frustrating if you go to partially submit your report to save until you are ready to completely finish the detailed narrative it will be lost in outer space. So Satisfaction Services Inc recommends you copy and paste your partial narrative into a word document so that when it gets lost which it will get lost you have it to copy and put back into the report. Okay, did that many many times with no issues. Then I unfortunately copied and pasted the wrong report. It was the shop prior that I copied. The editor caught my mistake. I apologized and immediately sent the correct report. Well, what they raised such a stink over that. I was totally banned being told I'm a copy and paster, a plagiarist etc. etc. I told them why in the world would I try to give them a report from the last time in exact wording with dates, names etc. I told them if I wanted to pull the wool over their eyes I would have at least changed date, names etc. And, I sent the correct report within 1 minute of being told I made an error. Also, they paid me for the report since they got paid from their client. Well, now they have banned me and even said my husband can't be a shopper because he might take me on the shop. This is totally unreasonable and bs as far as I'm concerned. I work for many companies and am an experienced mystery shopper. None of the other companies have a system that is so screwed up that it deletes narratives when partially submitted. I work for Coyle which some say is one of the hardest to work for yet they are reasonable and let you know how they want reports written. Example they say "the table" not "our table" since the shopper doesn't own table. Number 1 to 10 can be written like that and 11 and over need to be written out. I can live with their rules. They actually give the shopper a grade which is kinda cool I think. I'm up to a 93 and hope to keep improving my grade. But Satisfaction Services lost one of the Best Mystery shoppers they will ever get over their stupid system.

If you have had a good relationship with a scheduler at SS, give them a call and explain what you just mentioned here. If the scheduler values your assistance they may well go to bat for you. If owning your goof and quickly correcting it is not enough, the trust may be permanently broken on both sides of the shop and since this is a business built on trust and goodwill, it may be time to move on.

Your story does depict SS as being harsh over one understandable mistake. What you did open the door on was an audit of your previous assignments.

Like Coyle and most companies recommend, I prefer to create my chronological narratives before logging in, for every shop across all companies. This allows me to more efficiently fill out surveys, while also catching areas in the reports that need to be addressed or otherwise covered. I am also very careful to mix things up by section as well as use different adjectives when repetitively shopping the same client.

Several sites are known for timing out, very few auto save. I've been distracted and lost input on several sites.

SS apparently identified areas across your reports that they felt were cause for the action they took. The best thing that you can do is go back over your works. They schedule for many other companies.

While it is possible that the OP's goof caused an audit of previous reports, that is far from necessarily the case. Further, when a 'formula' you have established for a shop is met with positive reinforcement, you do tend to stay with that 'formula', whether you even revisit old narratives to read how you handled it before or not. Obviously copy and paste of old narratives is not appropriate, but I am going to presume that was not the intent here when having an old shop and a current shop open simultaneously.

There are shops I have performed several hundred times where the successful 'formula' for them is a chronological narrative that answers each of the questionnaire items. When there is well trained staff, those narratives will 'smell' very much the same because there are only so many ways that one can describe a sequence of behaviors. I suspect that if you picked at random 6 of my shops where the staff was well trained you would find that the sequence and wording was virtually the same, even though the older shops were not reopened when writing the new one. How many different ways can you efficiently and uniquely say, "She stood to greet me, introduced herself as she offered me a handshake and invited me to take a seat."? Or how many different ways can you say, "The soda had the correct mix of syrup and carbonation for the correct flavor."? Any shopper is likely to have their 'signature' phraseology, but that is not indicative of a copy and paste.

While it is possible to protest in writing, my suggestion is that the OP speak with their scheduler because we get much more information from verbal conversation than from written communication, even when the words are exactly the same. We hear hesitance, hurt, genuineness and concern in ways that the written word cannot solely convey.

Give them a call and explain your situation. The key piece being that you sent the correct report within one minute. This company does value its template so no surprise you might use a previous report as a guideline.