I hate seeing these Zero Citations. I'm a 10/10 with this group and have received two 8/10 with them for reports that needed more narrative so I had to be emailed. Anytime they have to contact you, its an automatic 8/10. Even so, I was brought back to a 10/10 because I perform good work. These Zero Citations are worthless in my opinion. If math were a factor, my highest average would be a 9/10 because of the two lower scores I received.
As for the lower scores, sorry I was tired. Since they only give you until midnight to write your report and depending on the shop, you get in late, and just run out of steam.
So, stop calling them Hero Citations, they are Zero Citations in my book.