@LIJake wrote:
Bad advice, IMO, from DavePi. Is it worth the $15, $25 or even $100 to file a lawsuit and destroy your relationship with this MSC. And perhaps more repercussions?
What else is new? DavePI almost always gives bad advice. It is his thing; it is a game to him.@LIJake wrote:
Bad advice, IMO, from DavePi. Is it worth the $15, $25 or even $100 to file a lawsuit and destroy your relationship with this MSC. And perhaps more repercussions?
@LisaSTL wrote:
Hindsight is 20/20, but I have a policy to closely watch shops after receiving any requests for clarification. So if it wasn't reviewed within 24 hours of my response, I would have been following up to be sure they received my email.
@LisaSTL wrote:
Exactly and I'm not sure why the attitude against following up. If I contract with someone for work and an error is made I expect them, the contractor, to be following up with me, the client, not the other way around.
@LisaSTL wrote:
"If it's an issue with the Company's email server, it should be their responsibility to contact us." This reminds me of how a lot of photo audits want pictures of every "no" and we often ask how we can take a picture of something that is not there. How does a company let you know your email was not received if they don't know it was ever sent?
@Flash wrote:
Are we forgetting here that this is ACL? A company whose website I have never seen down except for scheduled maintenance in the more than a decade I have worked with them? Where typically there is a response within 24 hours to a shop submitted that it has been accepted or needs additions/changes/corrections and once these are sent the shop will be accepted or contact made within another 24 hrs? Because they do send that final 'thank you for your shop', any shop not receiving that email needs to be followed up on and the site does let you see emails that have been sent to you in your History in case your or their email failed. Editors also bend over backwards to contact you by phone if you don't respond to email and if they still can't reach you the shop gets kicked up to a supervisory level to email, phone or attempt to find some way to salvage the work. This is not just for some shoppers, this is for all of their shoppers. So I'm finding the OP's comments don't ring true with me unless the OP is using some obscure email service or has email settings that exclude almost everything. Even then, just routine follow up should have revealed there were still unaddressed issues within a time frame that could have allowed the shop to be accepted.
@BirdyC wrote:
It's one thing to assume that your clarification e-mail in response to a first request was received. But, if one receives a second request for the same issue and/or the shop is still showing as incomplete, then the shopper should follow up with the MSC to be sure that his or her response was received. We just can't assume that the e-mail was received and that the person at the MSC has lost it or is otherwise screwing up.
Sometimes a phone call to say, "I just got a duplicate request for information, but I've already sent it. Did you not receive it" is worth the effort. Not just another e-mail. If they didn't get the first one, they may not get subsequent ones!
It amazes me how completely some people trust technology! "I sent the e-mail; they must have gotten it. I used Spell Check; how could my narrative have spelling and grammar errors? I didn't get any voice mail; they must not have called."
Sometimes people don't receive e-mails--for many reasons. Spell Check is wrong as often as it's right, and voice mail doesn't always work properly. My damned phone doesn't notify me half the time when I have one, and even when I save an important VM, it can "disappear" into some black hole somewhere.
Alas, sometimes good old-fashioned methods of communication, checking one's work, etc., must be used. As inconvenient as it may be.
@Tarantado wrote:
Yes, I understand we're talking about ACL, but there has been shops where I did not receive a 'Thank you for submitting your report' email for at least 2-3 days after submitting my report. Should I have followed up with ACL? If my voicemail is empty, no missed calls were received and my email is empty of anything ACL-related, I'd say the ball was passed to ACL's court, at that point, and nothing else is needed from me.