Intellishop Vent (Kcool smiley

I have completed 24 shops with great scores at Intellishop, but I have to vent. I did a shop that required me to go to a facility for over an hour, then the report took over an hour. I got an email with some clarifying questions. I answered them all. They had one additional clarifying question that was sent in a different email that I did not receive and instead of following up with me to see if I got it, they invalidated my shop. Including travel time, I wasted over 3 hours on this. I asked if there was a way to appeal it and Kevin Bell did not reply to my message. I will not be working with them anymore. I am just so glad that it was not one where I had to spend a lot of money and wait for reimbursement, however, this was a $50 shop! To add insult to injury, they gave me a 1/10 score.

Given my positive track record and the amount of time that I had already invested in this shop, for them to just void it without a second thought and then not replying to me just leaves me feeling disrespected.

Edited 1 time(s). Last edit at 09/18/2016 12:59AM by sanybella.

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@sanybella wrote:

I have completed 24 shops with great scores at Intellishop, but I have to vent. I did a shop that required me to go to a facility for over an hour, then the report took over an hour. I got an email with some clarifying questions. I answered them all. They had one additional clarifying question that was sent in a different email that I did not receive and instead of following up with me to see if I got it, they invalidated my shop. Including travel time, I wasted over 3 hours on this. I asked if there was a way to appeal it and Kevin Bell did not reply to my message. I will not be working with them anymore. I am just so glad that it was not one where I had to spend a lot of money and wait for reimbursement, however, this was a $50 shop! To add insult to injury, they gave me a 1/10 score.

Given my positive track record and the amount of time that I had already invested in this shop, for them to just void it without a second thought and then not replying to me just leaves me feeling disrespected.

Exact same thing happened to me....I de-activated, no more,no way!!!

Live consciously....
I did one shop with them. Not fond of them. They emailed me for clarification but it turned out alright. Their shops suck most of the time.
just got a reply:

While we do like to follow up when people do not respond to information requests, each scheduler has to manage hundreds or thousands of mystery shops in a given month, and it simply isn't always possible to hold your hand through the process.
Make sure you check your spam folder when doing shops. I just about missed one the other day. After submitting shops, check the MSC board to make sure there are no outstanding issues.

Hero citations have no monetary value. From what I have read on this forum, they are useless.

If you had 24 10/10 scores and got one 1/10, it shouldn't of affected your high score.

I do think their reply was rude. Ask them if they edited and used your report.
@sanybella wrote:

just got a reply:

While we do like to follow up when people do not respond to information requests, each scheduler has to manage hundreds or thousands of mystery shops in a given month, and it simply isn't always possible to hold your hand through the process.
Wow. That's really condescending.

Now scheduling travel shops for the day after Christmas through mid-January.
Schedulers don't always know much or do not respond! Do not do assisted live shops -you may not be paid. 2 hours typing a confusing report. Submitted "on time" to Grader's requests, a few days later. No oops...always check. Have done many shops with this co. Finally get response issues on their end...

Edited 5 time(s). Last edit at 10/05/2016 07:03AM by Mermo.
He does not reply or know. I think he is new. Co.does not know or seem to care?

Edited 1 time(s). Last edit at 10/05/2016 06:57AM by Mermo.
My experiences have been good.. I did an assisted living shop and had zero issues... I do get frustrated at their lack of communication... I had one where they asked for more information or clarification but it was in the report the whole time and I replied with that and still got the 8 because they had to contact me - which they really didn't... Pissed me off.
I hate Intelli-Shop. There is no consistency in the grading. I am scored fabulously everywhere else that I work and with Intelli-shop it all just depends on who is grading and what their personal preferences are. I have also experienced them sending a clarifying email asking for details which were already in the report, then had them lower my score because they sent an email that never needed to be sent. I also hate their need for everything with a "no" to be explained. "Did you pass an employee in the aisles?" No. There is not much else to be said about that.
Hate intelli shop. I just delete their emails. Pay is half or less of what everyone else is paying, they expect more and their editors are way too harsh. I have perfect 10's at all other sassie sites. 7 on intelli shop after years. I will never do a shop for them again. Their schedulers were nice but have no idea what goes on with editing and other problems.
I've spent hours of doing shops and not gotten paid for made up reasons. I only took it as a favor to the scheduler. Even with the high bonus, it was still way below the industry standard pay. They rejected the shop for a made up word the editor told me that I had to have in the report, trying to trick me. They never did post the urgent shop I did for someone else to do. Ummm....
The majority of editors from every company ask for things already in the report.
I just received an email for a very long list of clarifications on one of the "assisted living shops", they are now asking me to remember responses to questions I was asked on a shop from six days ago! I attempted to record it for this very reason but the recording failed. (Yes, I can record here.) Also, I did not say who my specific family member was in my report because it was not a parent and I figured they wanted me to remain anonymous, nope they want me to list which family member it was. I am a bit surprised by this, plus this will mean I have two reports to update and I did it for both shops I performed. Both of these locations are in very small towns and have very small units it will be easy to know who I am. Oh well, I guess.

Update: I just received the follow up on the second shop I did, they asked me the same questions as in the first shop I performed. It looks like an almost exact cut and paste. The narratives I did at this location were extremely detailed and addressed the majority of what they are asking. It makes me wonder if they even bothered to read it and are just trying to figure out a way of not paying the $60.

Edited 1 time(s). Last edit at 10/10/2016 06:37PM by wozswoman.
I actually did a retail shop with extensive narrative and many questions. In addition, a purchase and return was required. I actually got a 10!! Thank you and a toast to the reviewer!

Guess there is good and better or best in everthing at times. Depends on how many Bud's one has. Drinks I mean!
Intelli-shop has my favorite client of all time so I will gladly jump through any hoops they want.

Servimer Regional Manager- Nevada, Illinois, Wisconsin & Minnesota
This was the same one that I did. Be on the lookout for one more clarification question to come in later. So shady.
sanybella
That is nearly the identical thing they did to me. Was that on the senior living facilities? I did the call, set the appointment, went there, evaluated the tour, submitted collateral and report. Waited the exact time for the follow up, evaluated follow up. Submitted report, waited to see if they would contact me. Then they had clarifications (even though the answer was already in the myriads of paragraphs for each section narrative, after narrative and I did those too. It has been said that IntelliShop outsources to foreigners who do not comprehend English very well. I still did the clarifications and rearranged the words, not much to add, reiterated then regurgitated it.

The weekend goes by and on Monday morning the proofreader says it was fine, but the Scheduler sends me an email that it is rejected because of the time frame. But we have emails along the way for progress and extensions granted due to appointment setting times and such. I wonder if they will be using our reports?

I have decided after years of service for them that this Scheduler will be off my active list. I got the same terrible rating as you got. That is simply uncalled for, especially on a project that has lots of phases to it. The request for clarifications if I am not mistaken was days later and I will have to check, but it was on the weekend. I have been reading on these forums that IntelliShop associates are not even working on the weekends! Intelli-Shop, Intellishop, Intelli-shop unreasonable and disrespectful, that is putting it mildly!

I am about ready to leave them completely. I will email my other Schedulers for this firm and let them know that this Scheduler gave me a 1 and give them a heads up. I will do this because they count on me to get their regular rotation of shops successfully completed every month. So that probably kills my self-assigning ability. There are less than a handful of Shoppers in my region and so I do several routes. I expect that these shops will now have to be bonused which will at least be good for someone.....until they get burned as well. After reading how many Shoppers have had similar experiences, I guess I knew it was a matter of time before they would screw me over. I have successfully completed at least 3 dozen of these types of shops and ones even more complex, so it is not the narratives. And to mark me completely as a flake is just downright rude and I will be taking this to the next level.

It is also about their Editors/Proofreaders who nearly always delay because they have questions, even though the answer is right in front of their nose most of the time. In 99% of the time IntelliShop asks for clarification, whereas tens of dozens of other MSCs ask me to clarify only 5% of the time. But meanwhile, other Mystery Shopping Companies do not dump the whole report or penalize for time when they are asking for the clarifications. I am just sick of being treated this way and have been concerned many times after reading about this type of treatment by IntelliShop towards my colleagues. But I thought that since I was still on good terms that I will still keep at it. I could beat myself up and say that I did not listen to my instincts about entrusting Intellishop with projects that have this level of complexity, as the report and guideline seemed okay, and did not come off as needing verbatim. But the clarification requests attempt to get every last detail (even though the Associate who gave the tour is vague).

I do not know why it was not good enough the first time around even though I explained every, no and yes answer and other areas. I gave 3-4 paragraphs IN EACH SECTION of details. Yet the reason I got a flake citation was because they said the deadline had past! Well then, Scheduler, I suggest you oversee your Editor/Proofreaders and when they want more clarifications that if you are that close to the deadline, you take responsibility. You look at the report and decide if you really need it sent back for more revisions. Sounds like you guys have a time management and comprehension problem with your Proofreaders!

In the future, I suggest to my colleagues to think hard and long about taking anything that has narratives from IntelliShop. I suggest you put this on your list of never to do projects and completely avoid them. But it is not because you as a Shopper do not know how to do a plethora of narratives, but because you will most likely have to answer multiple clarifications that have already been answered. Then you will need to reword it and be frustrated. But far worse than that, is they they will find a way to eliminate you. Then add insult to injury, give you an unfair rating (with very little if any communication). Is it really worth it, especially if their muck trickles down onto any other affiliate websites like JSP or MSPA ratings? I have heard that the vehicle test drive/sales shops have also been a nightmare. It will not be long before they lose their Clients because of the unreasonable way they treat Shoppers.

I hope that whoever is going to the next Shopper Conferences whether it be MSPA or the others that you will bring up these type of issues with the powers-that-be. I heard that there are other forums and even a large job board that has a way to rate Schedulers/Project Managers for their flakiness! I read that IntelliShop does not have a very useful phone number (busy or they never pickup or return calls) or Support system. Here on this forum at least has one where can give kudos to the Scheduler of the Year. Maybe one of these days someone will build a site that roasts Schedulers or firms. They can win awards for being the most unfair, the most archaic, the most annoying, the sneakiest ("fun" shops come to mind), the ones suspected of making excuses to steal the report without paying for it...etc.

Oh, BTW I will beat the smarmy colleagues to the punchline and say, yes it was my choice and that is why I am an Independent Contractor. So I can choose not to work for them and leave the bonused shops to them. (Ha HA HA, until you get screwed too!)
I submitted the corrections on my shops after asking for some clarification. They said it did not matter that the location knew that I was the shopper. Guess I won't be going back there again.

Either way, I submitted the clarifications and received 8/10 because they had to contact me. I will take it.
I just experience a very similar situation. Kevin Bell was looking to have a hotel shop completed by Monday morning. I originally thought I could get this done but the babysitter backed out a couple of days before the shop so I emailed Kevin Bell to ask for the shop to be reassigned well before the due date. Kevin did not respond until 2 days later today (Monday) stating he does not work on the weekends. He wanted me to get the shop done during the week but I just could not make it happen. He marked me as a FLAKE and gave me a 1/10 rating even though I gave them 2 days notice that I could not do the shop! Other companies have simply removed the shop from my assigned shops and found someone else to do it without any penalty. I complained to the CEO Ron.Welty@intelli-shop.com. Hopefully, they will remove the FLAKE from my otherwise great shop history!
The scheduler was named Kevin Bell

Edited 1 time(s). Last edit at 11/21/2016 06:25PM by jfowler11.
I hate this MSC. I've had two separate shops where they asked clarifying questions while the answer was in my report. Then they mark down because they "had" to ask clarifying questions. I've emailed multiple times about issues with them and never received a response. They're the only MSC I've had issues with ever. Pay isn't even that great and they always make me more angry than it's worth.
Ron Welty is even more unresponsive than some of IntelliShop's schedulers. I have tried CC'ing him in the past when having trouble getting schedulers to answer my questions. Eventually the schedulers got back but never heard a peep from Ron. Totally useless sack of @#$%&.
I no longer work for IntelliShop but when I did I always got paid. It sounds like since I've stopped working for them, everything has gone downhill not just the pay.
I'd suggest to anyone who has had a shop rejected to go to the BBB and file a compliant. List "payment for shop" as your desired resolution. I have seen Intelli pay those disgruntled shoppers who post BBB complaints even when they clearly didn't follow guidelines.
I hate intellishop and their pedantic editors as well. They'll do anything they can get away with to avoid paying a fee. I will still do an occasional apartment shop, but mostly avoid them. I think of them as kind of a company for beginners that's part of the learning curve, but best avoided over the long term.

Edited 1 time(s). Last edit at 11/23/2016 11:40PM by Tocino.
I have no problem with their shops. I use a template for the narrative to make sure I meet their requirements. I then adjust it for the current shop's facts and change enough of the verbiage so it's not just a cut and paste. I actually found out recently that I was giving them too much info on a grocery store shop.
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