I have completed 24 shops with great scores at Intellishop, but I have to vent. I did a shop that required me to go to a facility for over an hour, then the report took over an hour. I got an email with some clarifying questions. I answered them all. They had one additional clarifying question that was sent in a different email that I did not receive and instead of following up with me to see if I got it, they invalidated my shop. Including travel time, I wasted over 3 hours on this. I asked if there was a way to appeal it and Kevin Bell did not reply to my message. I will not be working with them anymore. I am just so glad that it was not one where I had to spend a lot of money and wait for reimbursement, however, this was a $50 shop! To add insult to injury, they gave me a 1/10 score.
Given my positive track record and the amount of time that I had already invested in this shop, for them to just void it without a second thought and then not replying to me just leaves me feeling disrespected.
Wow. That's really condescending.@sanybella wrote:
just got a reply:
While we do like to follow up when people do not respond to information requests, each scheduler has to manage hundreds or thousands of mystery shops in a given month, and it simply isn't always possible to hold your hand through the process.