Yes! I had the same problem. Some of my issues were due to problems with their new app. I never could get help solving the problems. Eventually, I had 6 shops (2 redos), with no solutions or assistance in sight. I stopped doing the shops in my inbox. I called daily, nothing. I was out 100 bucks in shop pay and reimbursements, not counting time and gas. I told them I didn't want to start anymore shops till my issues were resolved. I could no longer afford to do free shops.
Eventually all of my outstanding shops disappeared and shops on log were pulled. Just a few days later they called wanting to know if I could do some of the night versions of the same shops. No thank you!
Issues that were my error I understand. Issues that were software related (their issue) nothing? I feel taken advantage of! They saw no problem just leaving me hanging with no acknowledgement or thought to the money I was out.
I will stick to companies that appreciate my hard work, return phone calls/emails in a timely manner and can answer my questions if I have any issues.