Sounds like a sub contractor went off the rails...
[consumerist.com]
'NOT INTERESTED' Dozens of complaining KFC and Pizza Hut customers get unusual responses after ex-employee hacks computer system
[www.thesun.co.uk]
[consumerist.com]
If you’re going to fire a customer service rep, you need to make sure they can’t get back into your system and wreak havoc… like the former rep who managed to reply to dozens of emails from KFC and Pizza Hut, telling them the restaurants don’t care about complaints anymore, and to just “order from Domino’s next time.”
According to The Sun, the poison pen emails were sent by a recently fired employee of Market Force, a company that provides a range of customer experience tools and services for retail businesses.
This ex-worker allegedly broke into the company’s office and sent replies to about 50 UK customers who had written to KFC and Pizza Hut to complain or offer feedback.
“Unfortunately we’re not interested,” read one. “Unfortunately, we don’t care about our customer complaints anymore,” echoed another. “Please order from Domino’s next time,” was also a common reply.
A spokesperson for Market Force told The Sun that the behavior of the former customer care team member “isn’t acceptable.”
“While we love a laugh, we’re 100% serious when it comes to listening to, and protecting, our customers,” the spokesperson said, noting that the company is investigating and will contact each of the customers affected personally to apologize.
'NOT INTERESTED' Dozens of complaining KFC and Pizza Hut customers get unusual responses after ex-employee hacks computer system
[www.thesun.co.uk]
Around 50 dissatisfied diners were sent bizarre replies from 'rogue' worker
A customer was told by KFC ‘we’re not interested’ in his complaint
It’s understood around 50 dissatisfied diners had been sent responses to complaints saying things like: “Please order from Dominos next time”.
A recently sacked employee at Market Force allegedly broke into the company’s office to send the emails to complaining customers. It’s understood police have been informed.
Customer Alun Jones, 41, from Kettering was told by KFC “we’re not interested” in his complaint and to go somewhere else if he wanted fast food in the future.
A disgruntled ex-employee hacked the computer system
Alun and his family were given the wrong order and overcharged when they visited the KFC in Kettering last Wednesday.
He said: “The service was so bad that all I wanted to do was go home. So I thought I would give them some feedback so they can improve their service.”