I just had one rejected because I took too long to finish the job. It’s a shame because it was one of my best grocery checkout jobs. I went way out of my way to tell them about an incident (positive) which occurred after checkout. Here’s what they said:
“The time OUT in your report should closely match the time you checked out of the lane. “
The times were off by 30 minutes.
Is there a way to have this reviewed by a manager?
Just to clarify, it’s an estimate of 20 minutes, not the maximum. I often shop for more than 20 minutes for this client. However OP needs to clarify with TS exactly what happened.
I am just curious if there was an incident just after check out. Maybe OP fell and hit their head on the way out the door, thus requiring a long incident report or medical attention??
I was in the store 30 min after checkout because of an incident with a handicapped man and a bagger. I didn’t realize ~30 minutes had gone by. I was assisting the bagger with a gentleman who needed help until a manager could be found. The way the bagger handled the situation was commendable and so I wrote a paragraph about it in the POSITIVE section of the report.
Anyway, I learned my lesson. It’s probably best to simply answer their questions and not add additional detail. I could have, and will, write up a positive comment about the bagger at the store for the store.
Unless it specifically asks for the time you left the door (for some reason), knowing that the time out needed to be close to the time on the receipt, I would have reported "recept-time + 2 minutes". Once I co0omplete the shop requirements, I am "off duty". Today, I did a retail shop. The shop ended 3 minutes after the receipt time due to having to ask about the credit card application. Shop completed. Time reported. I could have walked out the door at the point. The fact that I then chose to stay 5 more minutes on my own time to talk about something not related to the shop is my time and definitely not part of the shop.