US Mystery Shopping is conducted by:
Ipsos Loyalty, Inc
One Upper Pond Road
Mon - Fri 9AM - 5PM
US Main Headquarters:
360 Park Avenue South
New York, NY 10010
Thank you, but I've tried both of those numbers. The 212 number is not the correct one for shoppers. I was given an 800 number, which also turned out not to be the right one, but a person there gave me an individual's e-mail address (not the general mystery shopping one above). That person hasn't responded, so I've e-mailed the general address. Have called the 973 number, too, and had to leave a voicemail. Waiting on a reply.
I find it interesting that the guidelines say this: "If you have any questions related to the program or process, please contact INSERT CONTACT immediately."
So you're supposed to contact "insert contact"? They really don't seem to want people to get in touch with them.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I cannot seem to fix issues despite emails. There are a few issues going on, inc. unable to get at instruction manuals for required shop tests. If there is a rep from IPSOS here, please PM me thru this site. Thank you.
I am having similar problems reaching an employee at IPSOS to help me resolve some issues that are preventing me from shopping more, and so far no resolution. The scheduler from Summit is trying her best to help me, and I am grateful for this.
I felt that both Ipsos and GFK were good to work for before they merged, but it's been rocky in many ways since they merged/one bought out the other.
De-Activation without any explanation is Ipsos' tactic of choice. We shoppers are truly just pawns to them.
Crazy isn't it. The scheduler couldn't help. I emailed a bunch of other people including someone from IPSOS that was from this group. They either say it's not their area and can't help or that they will talk to someone at IPSOS then nothing.