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I have done a few of their gas station audits with no problem. I had one 2 days ago and the manager would not let me do it. I put it as closed, other and explained. I can't submit it as it is requiring me to finish it including pictures that I could not get. I have emailed the scheduler, who has not replied to either email. Has anyone ever had a problem with them and is ther another person I can email?

Edited 1 time(s). Last edit at 06/18/2021 03:30PM by pegleg2000.

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Non-responsive scheduler is a non-existent entity here, but I would try uploading a "closed location" photo. Either write the sign on paper and photograph it, or make it in a graphics editor and upload it so the report will submit.

I suggest writing a statement on a PowerPoint slide or using Word and then doing a partial screenshot to get a JPG file to upload.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

Thank you. I'm going to do that.

Alta360 is very responsive over the telephone.

Sometimes saving the report and then re-opening it helps. But other times I just do like the others said.

I input the shop with a note for all pictures. Submitted it and I got an qutomatic email from the same person I've been trying to reach, stating that it has been submitted. This morning I used the email us button on their website and it goes to Robert J. I emailed him and attached all email correspondence. Hopefully he xan help me.

@pegleg2000 wrote:

I input the shop with a note for all pictures. Submitted it and I got an qutomatic email from the same person I've been trying to reach, stating that it has been submitted. This morning I used the email us button on their website and it goes to Robert J. I emailed him and attached all email correspondence. Hopefully he xan help me.

I've never worked with anyone named Robert there...

I do two different brands of gas stations for them. Try calling and ask for Stephanie Light.... she is WONDERFUL and can help get you to the right person if she can't take care of it.

@luckygirl0100 wrote:

@pegleg2000 wrote:

I input the shop with a note for all pictures. Submitted it and I got an qutomatic email from the same person I've been trying to reach, stating that it has been submitted. This morning I used the email us button on their website and it goes to Robert J. I emailed him and attached all email correspondence. Hopefully he xan help me.

I've never worked with anyone named Robert there...

I do two different brands of gas stations for them. Try calling and ask for Stephanie Light.... she is WONDERFUL and can help get you to the right person if she can't take care of it.

Thank you. Yesterday I got an email from Elliot and so hopefully he can help me.

Edited 1 time(s). Last edit at 06/22/2021 12:58PM by pegleg2000.

It is in editing. Elliot was able to help me. Between sickness and family emergencies they have a few people out.

I have done hundreds of the gas station shops for them and never had someone refuse. I did do two that were actually closed a few months ago and it wouldn't let me submit the report without some (not required) photos. I emailed the scheduler and it took a few days but it was taken care of.

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