Hi Everyone
I need your advice on how to proceed next with an issue I am having with National Shopping Service.
I did a pizza shop for them (I've done tons of these) and I forgot to include the shop ID card in the top view photo. I had already eaten some of the pizza when I realized this, so I called the scheduler and asked him if I should still proceed with doing the report, given that my top view photo would not include the ID card. He told me he would check with Crystal (I guess she's the supervisor) and would get back to me.
He called me back and told me that Crystal said it's okay to go ahead and do the report and include the photo that's missing the ID card. He said Crystal can cut and paste it from another photo (via photo editing). So I did the report, all the photos downloaded successfully (got the green light on all of them) and the report was accepted and went through.
Fast forward a month and half later. Crystal sends me an email saying they cannot pay me for the report because they cannot use my top view photo. I emailed her back and refreshed her memory about what happened and I was told to do and she replied, "we didn't receive the photo".
Of course, this is not true, since their web site very clearly showed my photo went through and showed no errors. My report went through fine. I told her this. No reply. So I called the scheduler Juan and asked for his help with this. He said he'd speak with her and call me back. Never heard back from him.
I've been calling and speaking to various people over at NSS and I keep being told they will look into this and call me back, but I keep getting the runaround and nobody will rectify this problem. They have not paid me for this shop and I am irritated because not only was a good bonus attached to this shop, but the pay was also to include $3 in back-owed pay for a previous shop that they had short-payed me on.
Another scheduler there called me because they desperately needed help with more pizza shops in my area and I told her I was not accepting any shops with them until this issue is resolved and I explained the whole story again. She told me she would also look into it and call me back that day. Never heard back from her either.
I've done tons of shops for this company and this is the first time I have run into a problem like this.
What would you do?
Edited 1 time(s). Last edit at 06/22/2011 02:16PM by CheeChild.