@SBP wrote:
I registered 5 months ago. Never got a confirmation or “welcome” email.
Got notification for 2 assignments within 10-12 weeks with just the town listed (50 miles away), but no access to product details, instructions, or pay rate. It came from an “no reply” email address.
I searched for a working email address and phone # in the volumes of FAQ files and reached out asking for clarity. No reply.
About a month later I’m copied on a group email with the company name in the sending address that looked more like a hack than anything business related. I replied to the sender asking for clarity in the 2 assignment offers. Again no reply.
4 weeks ago I received an envelope with a photo badge on an RQA lanyard that looks like it was done by a 3-year old. Nothing else in the envelope.
This has been a very unprofessional experience which doesn’t bode well for field support or payments, so I’ve directed their emails to Spam.
It is certainly a fair assessment to call them "unprofessional". They often are. On the positive side, they really seem to be nice people. They aren't always responsive to emails, but if you call and get someone, they always try to help. They really seem to appreciate that their Reps are human being who have to deal with all sorts of unforeseen circumstances.
Also, they usually pay quickly, although on some larger projects they have gotten bogged down and payments were delayed.