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Emails and alta360 Research (Intouch Insights)

January 06, 2026 03:59AM
Are you getting responses? They no longer respond to my emails.
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More Discussions About InTouch Insights (All Companies)
January 06, 2026 04:01AM
I've worked with them for YEARS. Had a VERY VERY good relationship with Stephanie, Jess & a few others. I emailed Jess last month about two shops, never heard back. I figured it was due to Christmas and let it go. Haven't tried since then.
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January 06, 2026 05:06AM
I had a great relationship with them all. Nicole, Jess, and Bethany specifically. I sent an email to Jess and Nicole today. NOTHING. Last month I sent an email to Nicole, and nothing.
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January 06, 2026 05:32AM
Alta 360 was absorbed by InTouch Insight and most of the shops are being moved to the Sassie platform.

All the emails I have been receiving about the prior Alta 360 shops are from schedulers in Southeast Asia.

If they tell me one more time that a $25.00 furniture retail shop is a "high paying" one...........
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January 06, 2026 01:21PM
I emailed about something and it took 2 or 3 emails before I got a response.
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January 06, 2026 07:35PM
There are lots of buyouts happening, meaning the buyer gets all of the contracts and data. There is a transition period, and as with most buyouts, many corporate-style staffing ...adjustments. It's also contract renewal time...or not. AI is changing this landscape as well and many others.
We have no control over the security and new Terms of Service involving data sharing. Advice from industry experts is to protect your personal info as best you can and monitor your accounts as more and more ...corporate and other transitions happen.

Edited 1 time(s). Last edit at 01/06/2026 08:04PM by SBP.
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January 06, 2026 07:47PM
I began working for Insight under a different name AND before they became part of a conglomerate. As they are a bottom payer, I have only completed a few jobs, when they were desperate and met my fee requirement. In the 18 yrs., I have never experienced the slightest problem, BUT, perhaps becoming a heavy hitter in the game, they are disregarding their ICs. If so, the shame on my end is that in May of this yr., I celebrate my 65th anniversary of becoming associated with Canadians, specifically Newfies and Scotians. In ALL of those decades, each and every relationship has been TOP SHELF and 3 THUMBS UP.
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January 06, 2026 08:07PM
Happy 65th Bob! You're a treasure trove of wisdom and we appreciate you (heart emoji).
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January 07, 2026 05:03PM
SBP,

Thank you for your words. I appreciate the opportunity to be of assistance, especially to those for whom this is a trying time. I well recall last year's post from a gal who stated being in tears concerning Ipsos and that she, due to need, was forced to "grin and bear it."

I would be both surprised and disappointed if I ever learned either a Newfie or a Scotian were involved with the lack of communication. Such would definitely be out-of-character for a Maritimer.
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January 08, 2026 12:54AM
It's my opinion, that it looks as if intouch insight is getting ready to abandon the shopmetrics platform. Since they purchased Alta360 they've sold off or let other MSCs poach 2 of their clients, and they have moved the truck stop shops to the Sassie platform. All that's left on shopmetrics is storage shops. And I don't really think those shops are enough to keep the platform active.
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January 08, 2026 02:52PM
@Morledzep wrote:

It's my opinion, that it looks as if intouch insight is getting ready to abandon the shopmetrics platform. Since they purchased Alta360 they've sold off or let other MSCs poach 2 of their clients, and they have moved the truck stop shops to the Sassie platform. All that's left on shopmetrics is storage shops. And I don't really think those shops are enough to keep the platform active.

Makes sense - since they have a portal across all 3 platforms (Sassie, Isecretshop, and shopmetrics), I'm sure all of those have a license fee, and when you bring on a new hire, you would have to train on all three platforms. To do reporting (at a business level), you'd have to pull data from 3 systems.
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January 11, 2026 08:24AM
I agree. You also have to do the truck stops on the date you pick, you can't do them any other time.

@Morledzep wrote:

It's my opinion, that it looks as if intouch insight is getting ready to abandon the shopmetrics platform. Since they purchased Alta360 they've sold off or let other MSCs poach 2 of their clients, and they have moved the truck stop shops to the Sassie platform. All that's left on shopmetrics is storage shops. And I don't really think those shops are enough to keep the platform active.
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January 11, 2026 02:18PM
It took a few days but I did get a response when I emailed about an issue.
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March 11, 2026 06:03AM
Alta360's ACE parking lot shops were my bread and butter. I sure miss them.
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March 11, 2026 04:11PM
Deedeezthoughts posts--It took a few days but I did get a response when I emailed about an issue.

Bob comments--To the best of my recollection, I have NEVER contacted an MSC when a reply if a few days would have been acceptable; if I mailed, my need was ASAP. Ignoring my mail was one of two reasons I terminated Ipsos.
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March 13, 2026 09:23PM
Bob, I’m finding that I AM terminating quite often as needed. I understand your point. It is not worth the time nor the frustration.
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March 14, 2026 02:12PM
@Dino29 wrote:

I agree. You also have to do the truck stops on the date you pick, you can't do them any other time.

@Morledzep wrote:

It's my opinion, that it looks as if intouch insight is getting ready to abandon the shopmetrics platform. Since they purchased Alta360 they've sold off or let other MSCs poach 2 of their clients, and they have moved the truck stop shops to the Sassie platform. All that's left on shopmetrics is storage shops. And I don't really think those shops are enough to keep the platform active.

It looks like theyve given the option to change date in some of these now.
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March 15, 2026 10:02AM
IInsight supports all of the Bare shops (packages)...and that set of assignments is nothing if not a scam. Yes, they will pay, if absolutely exact sequences occur, but that is seldom the case when at a P.O. (one reason why they have mystery shops, no?) 10 foot pole list, along with IPSOS.
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March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
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March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
Reply
March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
Reply
March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
Reply
March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
Reply
March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
Reply
March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
Reply
March 16, 2026 06:42PM
I always found them responsive. Nicole was always right there if one called. Excellent access, when needed. Perhaps their email may have changed? See if you can reach them via the contact link on a job post before you sign up for a job on their website or Gig.
Reply
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