Jen Gunter at Intouch Insight

February 17, 2026 10:00PM

I just had a horrible experience with Jen at intouch. She was very rude and called me an alcoholic and liar in not so many words. Has anyone else had a bad experience with her? Is it worth complaining about?

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February 17, 2026 11:08PM

I've only had good/ neutral experiences with her. I've also never rescheduled/ flaked/ messed up on any shops for her.

February 18, 2026 12:22AM

She's something else. Not sure when she got like this. She used to be alright, but lately has been uncalled for.

@rally47 wrote:

I just had a horrible experience with Jen at intouch. She was very rude and called me an alcoholic and liar in not so many words. Has anyone else had a bad experience with her? Is it worth complaining about?

February 18, 2026 03:08AM

Jen is nice, she's always been nice to me. I've given her plenty of reasons to be mad at me too.

February 18, 2026 09:46AM

Why would she call you an alcoholic and a liar?

She isn't the friendliest at all times.

Shopping Arkansas, Louisiana, & Mississippi.

February 18, 2026 12:13PM

What did she say exactly? (you said, "in so many words..")

February 18, 2026 12:53PM

We got in an argument because I signed up for a shop for a restaurant and afterwards the guidelines stated that it wanted me to buy a $5 gift card. This is not something that I want to do, especially because I did not live close to the restaurant and have no plans to use the gift card. I didn't want to put in the extra effort nor make myself obvious as a shopper for buying a $5 gift card for a sit-down restaurant. She was very upset and kept telling me that it was in the guidelines before I signed up, but I took a screenshot and showed her that clearly it was not. Finally, I was removed but I was very frustrated in the end because I notified her immediately after signing up that I did not wish to continue based on the guidelines. As a shopper, I feel like I have that right since they do not make the guidelines known beforehand.

February 18, 2026 01:59PM

[edited]

Edited 1 time(s). Last edit at 02/19/2026 06:51PM by NinS.

February 18, 2026 02:03PM

My alcoholism doesn't affect my efficiency in mystery shopping, imo.

I don't think there are any Russians / And there ain't no Yanks
Just corporate criminals\ / Playin' with tanks

February 18, 2026 02:04PM

@dafizisblue. I agree it's reasonable to cancel when guidelines aren't available ahead of time. Especially if you do it immediately. I wouldn't want to be stuck with a $5 gift card to a place I don't live near.

When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer

Edited 1 time(s). Last edit at 02/18/2026 02:04PM by prince.

February 18, 2026 04:21PM

If the gift card is fully reimbursed I wouldn't care. It's like when I've done those visa debit card shops and walk into a place that has nothing I really want with a price tag. I view it as a shop for the fee, not reimbursement.
If the shop still had reimbursements for food or a good fee I don't see what the big deal is. Also, if the restaurant is not close to you it sounds like you don't frequent it. So doing something 'weird' wouldn't really matter.

Yes, I agree that we should be able to cancel immediately if full guidelines aren't viewable before taking a shop, but IMOHO this is a silly reason to cancel.

@dafizisblue wrote:

We got in an argument because I signed up for a shop for a restaurant and afterwards the guidelines stated that it wanted me to buy a $5 gift card. This is not something that I want to do, especially because I did not live close to the restaurant and have no plans to use the gift card. I didn't want to put in the extra effort nor make myself obvious as a shopper for buying a $5 gift card for a sit-down restaurant. She was very upset and kept telling me that it was in the guidelines before I signed up, but I took a screenshot and showed her that clearly it was not. Finally, I was removed but I was very frustrated in the end because I notified her immediately after signing up that I did not wish to continue based on the guidelines. As a shopper, I feel like I have that right since they do not make the guidelines known beforehand.

February 18, 2026 05:04PM

It's the only shop I can ever recall canceling after reading the guidelines. Something didn't sit right with me when I read it and it's not like it's something I do frequently.

February 18, 2026 05:49PM

My comment will not be directed at the named scheduler, but Insight, Ipsos, MFI and RBG..

Before the name change, I completed work beginning approx. 18 yrs. ago and neither ever experienced nor read of any problems. It was only after they began gobbling up other MSCs that I read of negativism.

I became contracted with Ipsos 15 yrs. ago, but only began experiencing problems after they also began merging with other MSCs.

My contract date with RBG, AKA Game Film Consultants, was approx. 17 yrs. ago, but my termination was only after multiple smaller companies were merged into their conglomeration.

I was terminated in 2010 by MFI shortly after they purchased Shop n Check and my contract.

I do not believe there exists any conspiracy, rather that when these companies become so large, they simply no longer give a sh*t about their shoppers. They can not be bothered with communication and/or correction.

My favorite was Strategic Reflections, for whom I completed approx. 650 jobs in a 13 yr. period; I do not recall any problems. Communication was exemplary, but, 4+ yrs. ago, they were folded into RBG.

February 18, 2026 05:53PM

Was the $5 gift card reimbursed? I understand and vaiidate your feelings about it not being in the guidelines prior, but if its fully reimbursed, what is the big deal? You could always regift in a "snatch-a-gift" or include in a gift basket.

February 18, 2026 05:59PM

Just so you know, buying a $5 GC is not unusual. Go out to dine with a teacher sometime and watch them produce a pile of low denomination GCs to redeem. It's a very common teacher appreciation day gift.

But, if the guidelines are hidden until you are assigned, then there should not be any reason to get upset at you for changing your mind after seeing them.

February 18, 2026 07:32PM

@Deedeezthoughts

I could see $5 for Starbucks...but not a nice restaurant. Who gonna give a teacher a $5 gc for Flemings, Ruth's Chris, etc? I would expect $10 minimum. I could see $5 for BK, MCD, JITB or any of those crapholes.

I do agree if it is reimbursed, then it doesn't matter if you will ever use it again or not. It is not clear if it was or was not reimbursed in this thread.

February 18, 2026 08:29PM

I don't associate this msc with fine dining but if this was a $300 sit down rather than a $30 sit down, it's a valid concern. But yeah, $5 for the Darden chain? Super common gift and nothing to be worried about as a red flag, IMO.

February 18, 2026 11:17PM

Still curious to hear where alcoholism came into the conversation?

February 19, 2026 03:01AM

If the restaurant sells $5.00 GC that means folks buy them. I have accepted restaurant shops with guidelines to buy a beer. I have dumped $4.95 beers down ladies room sinks because I dont drink beer and considered it part of the 'price' of doing business.

February 19, 2026 11:48AM

My husband doesn't drink at all, I do only on occasion (maybe twice a year). For all shops that require an alcoholic drink purchase (and sooooo many that I do have that requirement) I take one sip to test temperature/ taste/ freshness then it goes down the drain in the bathroom... and I send a picture to a friend with a RIP caption. This friend LOVES a good beer and we joke that it's so sad I waste so many.

@Rho wrote:

If the restaurant sells $5.00 GC that means folks buy them. I have accepted restaurant shops with guidelines to buy a beer. I have dumped $4.95 beers down ladies room sinks because I dont drink beer and considered it part of the 'price' of doing business.

February 19, 2026 02:53PM

@bradkcrew wrote:

Still curious to hear where alcoholism came into the conversation?

I'm sure there was much more to this exchange than being upset over a $5 GC purchase being required.

My guess, purely speculative:
They complained that alcohol is capped at 1 drink per person and wanted to know why it's any of their business. They were told that more than 1 negatively impacts the ability to conduct the shop which they also argued with claiming a high tolerance level. I can imagine this going poorly with a lot of schedulers.

February 19, 2026 03:10PM

Two different people...
The OP was supposedly called an alcoholic by Jen & then someone else chimed in that they had a run in with her over the gift card issue. We still don't know the actual issue with the OP.

@Deedeezthoughts wrote:

@bradkcrew wrote:

Still curious to hear where alcoholism came into the conversation?
I'm sure there was much more to this exchange than being upset over a $5 GC purchase being required.

My guess, purely speculative:
They complained that alcohol is capped at 1 drink per person and wanted to know why it's any of their business. They were told that more than 1 negatively impacts the ability to conduct the shop which they also argued with claiming a high tolerance level. I can imagine this going poorly with a lot of schedulers.

February 19, 2026 03:59PM

@viv0412 wrote:

Two different people...
The OP was supposedly called an alcoholic by Jen & then someone else chimed in that they had a run in with her over the gift card issue. We still don't know the actual issue with the OP.

Yes, I realize that.

Perhaps I was unclear. I was saying what happened with them was likely much more involved and substantially different from the other story being shared. (I find the one about the GC believable, BTW)

The OP posted about a serious, personal attack by a scheduler but it is an accusation without any details. And as a new poster, we know nothing about them or their motivations. They haven't filled in the blanks but I can guess how it went where it did. There are a lot of shops where an alcohol purchase is allowed or required but also capped. Having a shop declined because you exceeded a cap? I can see that leading to a post like this.

Edited 1 time(s). Last edit at 02/19/2026 04:04PM by Deedeezthoughts.

February 19, 2026 05:44PM

Oh definitely, there is WAY more to the OP's story than they have shared.

And yes, I do 100% believe the gift card poster.

@Deedeezthoughts wrote:

@viv0412 wrote:

Two different people...
The OP was supposedly called an alcoholic by Jen & then someone else chimed in that they had a run in with her over the gift card issue. We still don't know the actual issue with the OP.
Yes, I realize that.

Perhaps I was unclear. I was saying what happened with them was likely much more involved and substantially different from the other story being shared. (I find the one about the GC believable, BTW)

The OP posted about a serious, personal attack by a scheduler but it is an accusation without any details. And as a new poster, we know nothing about them or their motivations. They haven't filled in the blanks but I can guess how it went where it did. There are a lot of shops where an alcohol purchase is allowed or required but also capped. Having a shop declined because you exceeded a cap? I can see that leading to a post like this.

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Jen Gunter at Intouch Insight

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