Scheduler E.R. has major attitude, communication, and professionalism issues. She contacts me urgently this morning because I had a scheduled shop to see if I could reschedule and take on another shop. I ask if there is a bonus, she says no. I quickly check my email and I literally see a $20 bonus offered. She is a liar. I confront her about it and ask for a bump up because of her poor treatment of me. I request additional bonus and a hero citation to perform the schedule change, the inconvenience, and the unprofessionalism. Before she confirms, she goes ahead and reschedules and assigns me the shops and then tells me she would not give me the hero citation. There is a bunch of radio silence and then she decides otherwise and takes it all away. This is unprofessional behavior, she wastes an hour of my time when I'm at work, and her communication is terrible due to her passive aggressive nature. I then email her after the fact and she decides not to respond at her leisure. I don't understand why people like this even have a job.