I for one am quite irritated with them right now. A couple of days ago I had a tanning salon shop at a local chain. You have to take a tour and then tan. I have done 6 or 7 of the other salons. You have to call ahead to ask directions, and when the girl answered, I knew she had been the girl who had given me a tour at one of the other locations (she had a unique name I have never heard before, there couldn't possibly be 2 of them working for the same place). So I called BestMark and told the guy the situation. He said I should reschedule the shop and go when she wasn't working there. I told him I would have to call back later in the day when I had my schedule with me.
I called back and spoke with somebody else. Explained the situation again, she spoke with her supervisor and said because I am a reliable shopper with no cancellations or reschedules, they would move it Monday. Nex thing I know, the shop has been cancelled, not rescheduled. It was after 5:00 yesterday when I realized it and couldn't get them on the phone. I am extremely irritated, as I did what was in the best interest of the company, not myself. As most of you know, you have your day scheduled, and when something like this comes up it really throws off your day (and your pay). So acting in the best interest of the company I chose to call and tell them. They were cooperative on the phone, but now my shop is gone. First time I have had a problem with them.