A Closer Look Editors

I really like the company, but I cannot think of a single time I have submitted without having the editors return with questions and redos, even though I think I have answered every question ad nauseam. Do the editors do this to you as well?

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I've submitted a few reports that never needed additional clarification. I'd say it's about 50% for me.

They expect more than most, but once you get a feel for the writing style they prefer and the content they want, it really shouldn't be much of an issue.

______________________________________________________________________
Seriously, nobody cares that you're offended.

Out of 9 reports for them, I've had one sent back for clarification.

I've done many shops for them and I don't recall any sent back for clarification. I think if you give them the number of sentences they require for the narrative and respond to all "no" answers then they are pretty satisfied.

I had a call for clarification. It was legit. The editor was very nice and explained the nature of what the client wanted. I explained the short time for the first part as I was the only one in line. She then understood why. And there was a minute discrepancy on time which I corrected.

At least you get feedback. I appreciate that.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230

It's about 50% for me.

I actually think their editors are pretty easy. I've done close to 200 shops over 7 years. So far I have never had a shop sent back (knock on wood!) Twice I have gotten e-mails with a single question requesting clarification. One of those times it was because I had not explained a "no" answer. The other was requesting exact times I entered and exited (their reports round of in 5 minute intervals). Other times I just get an e-mail notification that the shop has been reviewed and forwarded to the client. I don't know if they have any grading system or assign scores to the reports like the Sassie companies.

Like many, I have had a few follow-up or clarification questions over the years. Once I got accustomed to their priorities, I have had almost none. When I think that it may be unclear as to what I answered as I did, I add a note to the editor in my narrative.

One of their editors did a hilarious presentation at a recent IMSC conforence about the sorts of statements that they have to edit out of many narratives. Once those are gone, some of the results contain too few sentences. So, adding "fluff" to pad the number of sentences in a narrative will get the shopper no slack with them, lol. Not saying that the OP did that, of course. Also, even the most negative experience narrative needs to have at least one positive observation.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

I did a shop for them outside my county. I did another shop nearby to cover the gas, but after that shop I had to make the phone call from my computer and the only place with WIFI was where I was going or Starbucks. The comment I got back from ACL was try to find a quiet place to make the call so there will not be so much background noise on it. Sad thin is I payed for an overpriced drink to use Starbucks. I never go there.
I have not done any other shops for them since they don't have fees on them. They do pay though, didn't have a problem with that.

I'd say it's about 50% of the time that I receive an email stating "In the future, please do....", particularly with the carryout farm-family restaurant.

I do many shops for ACL and rarely get asked about anything. They are extremely meticulous though. Just keep on it.

I have done many shops for them but previously mostly high end restaurant and hotels and never got a call for clarification. Recently since they have had more downscale types of shops I have gotten a few calls. I am thinking the type of client and what they want to know makes the difference. It seems like some are looking at the "woods" and others are looking at the "trees". Also the less upscale shops do not require the same amount of narrative so perhaps in the shorter narrative report there are things left out that are in the longer narrative upscale place reports.

I've done about 30 shops for them and I think I've only had a clarification question once. Apparently I needed to explain a particular N/A response.

I don't get a lot of clarifications from them either. Definitely less than 10% and normally it's when something odd happens that is hard to explain and the editor calls to make sure she understands what I'm trying to say.

There are reasons that a body stays in motion
At the moment only demons come to mind

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