Hard to tell what information they think you are missing in the Extended Profile.
Both the Extended Profile and the Help buttons should work when clicked on. I just checked using Firefox. What browser are you using? The website should work with Internet Explorer or with Firefox predictably. If you are using one of those I would suggest shutting down your computer completely and coming back in from a 'cold boot' as something may have tripped over itself.
If you want to discuss not being paid and put forth your side of the story then by all means do just that. A legitimate company who invalidates a shop either because of shopper error or ambiguous instructions is a far cry from a scammer. You have been asked numerous times to post details of the problem and instead continue to throw out vague accusations which have no basis in reality.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.