Kim, they're probably thinking all shoppers are immature, unprofessional and have no self-control. I certainly wouldn't want a person like that doing work for my client.
To assume MSC reps would take away anything and apply it to all shoppers is doing the reps a disservice.
Reminds me of a post about a year ago who a poster was blamed to me a troll and a fake.
Come to find out it was a real person whose spouse the shopper had died. But so many even after the death still said the man was a troll.
To each his own for troll or not troll description.