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do you fill out customer service evaluations?

October 12, 2011 04:52AM
Today, I had an outstanding server for my secret shop lunch. She pointed out the customer survey on the bottom of the receipt and told me if I entered I would be eligible to win money and she would be entered into a contest if she was mentioned. So I filled out the on line survey giving her outstanding marks, but didn't leave my name or state that I wished to enter the contest or receive specials from the restaurant chain because they wouldn't be allowed when I shop it again (as I do several times each month, different locations.) Just wondered if anyone else has filled out a survey while on a shop.

Carol
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October 12, 2011 05:07AM
I have seem them b4, but usually the cashier points out a number on the back of the recepit to call. Like at Subway, Dollar tree or Burger King.
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October 12, 2011 11:45AM
If I am on a shop, I would never consider doing it, because I am already reporting the service, etc., probably in great detail, and because I am already being reimbursed/paid for my visit.

Filling out surveys while on a shop was discussed in late August - the thread is titled "surveys on mystery shop receipts"

[www.mysteryshopforum.com]
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October 12, 2011 11:50AM
Two reasons I don't fill out the surveys (although I could see doing it if the server benefited and deserved it).
#1 - usually the MS instructions say you are not allowed to
#2 - I see those surveys as direct competition to the MS. If everyone filled out a card with honest comments, we'd be out of a job.
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October 14, 2011 12:37AM
I,dont,fill out anything unless I am paid... Not lottery prize... Paid...

shopping north west PA and south west ny
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October 14, 2011 02:45AM
cooldude581 Wrote:
-------------------------------------------------------
> I,dont,fill out anything unless I am paid... Not
> lottery prize... Paid...


Totally agree!!! I have come to the conclusion that we (shoppers) need all the opportunities that we can get. These surveys are definitely in competition to our opportunities.
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October 14, 2011 08:02PM
Absolutely agree with all said above about not filling the surveys so mystery shopping remains intact.

However, when Regal Cinemas had it's own internal mystery shop program, the person running it told me that some shoppers were recruited from their survey cards which I had never filled out because they, like CVS, they don't even pay the postage !!!

I never heard of anyplace else that recruited mystery shoppers from service cards and Regal still uses them along with a now outsourced msc.

Edited 1 time(s). Last edit at 10/14/2011 08:03PM by Arch Stanton.
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October 16, 2011 07:25AM
My work wanted me tofill out one for work pllace satisfaction semt me two letters threw them both in the trash... my opinion iss valuable if im not compensated i dont do thework...
I dont even do ebay or amazon reviews waste of my tv time...

shopping north west PA and south west ny
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October 16, 2011 02:37PM
I don't fill out any customer service surveys for shops I've done. I did a auto dealership shop and got a survey request from them a few days after the shop. I sent the MSC an e-mail advising of the e-mail I received (follow-up contact was part of the shop) so they could get credit for sending the survey request.
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October 16, 2011 04:28PM
I have never seen instructions stating your not allowed to fill out a survey, I usually don't, but really don't see it interfering with our work. We are a bit more detailed and you get what you pay for. Just another way for the client to get feedback, however limited it may be, I wouldn't worry about msing being in jeprady over a survey.

Live consciously....
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October 16, 2011 08:47PM
I did a shop this weekend for a wings place that specifically stated, if you called the feedback number, you would not be reimbursed for your meal. They do exist.

I agree that if too many people do them, they may decide that they don't need mystery shoppers.
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