are you ever tempted top reveal yourself as MS?

are you ever tempted top reveal yourself as MS?
on good shop?

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Nope. It is bad enough having to reveal myself on a reveal shop. It never pays to advertise who we are since the cashier at today's reveal may be working at the place where you are doing an anonymous shop tomorrow and be playing 'spot the shopper'.

I don't know. The other day when a smart-alek-punk cashier told me I was wasting his time by only purchasing one item... I would have given anything to have been able to walk over the customer service desk, ask for the manager, and then introduced myself.

A shopper can only dream.....

oh yeah! of course, it's verobotin (sp?) but would love to. LOL

No, not yet. I would rather remain anonymous! Although sometimes when the employee is busy having a conversation with another employee and completely ignoring me I want to say, " HELLLOOOO!."

mrpanitz Wrote:
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> are you ever tempted top reveal yourself as MS?
> on good shop?

Yes BUT...there are 2 or 3 layers between you and the employee. You might want to thank them for making this job AWESOME and being so personable and sociable with you. But HQ might send back a crap report for reasons beyond your control. Maybe in that field, all employees are stellar, and this guy youd like to reach out to is actually the bottom of the pack. Who knows. Never give someone a reason to what to come out and find you. With their livelihood on the line, I would never touch this.

YES I am but not worth it. There should be a place to incorporate this in your report or mail the schedulers with your concerns and this may or not make it to the client.

It's said that living well is the best revenge. I figure I'm living well if I am getting paid to report someone's miscreance.

D'Agosto

"What does it mean? You ask. I answer not/For meaning, but myself must echo, What?/And tell it as I saw it, on the spot."

Yes - oh most definitely YES! I've been tempted, only once, but still tempted. It just happened on a restaurant shop this past Friday (evening of course, no one at the office - doesn't that always happen?).

The place was so busy, we waited over an hour to be seated, the first bite of food almost landed back on my plate (and would have if our tables were not a foot apart in the dining room from other seated customers), and well, it just was not good.

I have to call the Scheduler this morning, and I'm actually hoping to speak to a project manager about the shop.

Because the poor server was so upset, she wanted to comp us the entire meal - but, I needed a receipt; and there was nothing in my guidelines about "what happens if there is a HUGE problem?". Regardless, this company is going to know EXACTLY who the shopper was.

So to answer the OP's question - yes, I've been tempted!

~ + ~ + ~ + ~ + ~ + ~ + ~ + ~

Proud To Be A Soldier's Mom

The manager of an upscale shoe store in a mall was so upset at my returning the shoes that he threw the money on the counter. It caused the counter to shake with his action with the shoe box. I was so scared he would have a heart attack. Then he walked out grudgingly to the backroom. Needless to say, I was shaken.

I described in detail what happened in my report. I did not want anything bad to happen to him but I had to do my job. I never saw him again in that mall or any of the shoe shop branches.

Not tempted to reveal myself per se, but on more than one occasion, I have muttered to myself...

"well, Little Miss Snotty, you just copped an attitude with the wrong customer."

or some variation thereof.

I had an experience on a shop the other day...I think the associate suspected I was a shopper. the associate (a store manager!!) went through all the motions. She had a checklist--probably a tool the company uses to train employees. She was checking off each item she discussed. Were she not a manager, I would have thought she was still in training. After a while, it became obvious she was going through the list simply to ensure she was in compliance. At times she was so obvious about it I wanted to laugh. She even told me what she had covered. E.g., she said, "Ok now, I've told you about the accessories. Am I missing anything?" I wanted to scream: Yes, you're missing the part where you establish rapport with the customer. Even with the check list she missed a couple of compliance items. More to the point, she missed everything concerning friendliness and helpfulness (part of the shop, in this case). She got 0s and 1s in that department (10 being the highest). Did I want to tell her I was a shopper. Oh YEAH. I wanted to tell her, even with your silly little list, you blew it.

How about the times (probably due to some stupid question) you know they know who you are, and they know you know they know who you are...and nobody says anything?

Never tempted to reveal myself, and will not even do "reveal" shops.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

yeah, the woman in the scenario I described must have know (or at least suspected) but she still blew it. Amazing.

dinapal Wrote:
-------------------------------------------------------
> How about the times (probably due to some stupid
> question) you know they know who you are, and they
> know you know they know who you are...and nobody
> says anything?

jersey07032 Wrote:
-------------------------------------------------------
> yeah, the woman in the scenario I described must
> have know (or at least suspected) but she still
> blew it. Amazing.
>
> dinapal Wrote:
> --------------------------------------------------
> -----
> > How about the times (probably due to some
> stupid
> > question) you know they know who you are, and
> they
> > know you know they know who you are...and
> nobody
> > says anything?

Jersey:
I would have been sooo tempted, but not worth the consequences.
I recently did a we both know the deal shop. But what can you do. Just play your customer role.

Was really tempted at an arches breakfast shop one morning. I stood at the register for several minutes waiting for an order taker. All the team members were in a team meeting with the manager over by the drive thru. This morning's topic was the lilihood of a shopper coming in today.....Hellooooooo

Today I Will Choose Joy!

"Finally, whatever things are good, true, noble, lovely, of good report...if there be any virtue, if there be any praise...think on these things." ....It's a command, not a suggestion!

I've been tempted to have business cards printed up that say "Nah, nah! You've just been shopped!" It only occurs to me when a shop goes badly

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