EddyLee Wrote:
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> As a retired school teacher I so wish that those
> designing training modules would remember some
> tried and true learning basics.
>
> 1. Provide ONLY positive examples of the way you
> want the job done. There is no benefit in showing
> prospective shoppers the wrong way to take a
> photo. Examples of incorrect reports does not
> teach a contractor to do the task correctly.
>
> 2. Do not detail negative punishments the company
> will levy if a job is not completed according to
> guidelines. Tell what is needed to receive
> payment.
>
> 3. When dealing with a contractor that did not
> follow your instructions speak of what is expected
> in order to successfully complete the task. No one
> seeks failure. Tell contractors how to succeed,
> avoid telling them what was wrong, just say what
> is needed in order to successfully complete the
> contract and receive payment.
>
> 4. Always test your tests. The number one reason I
> do not complete a training module is due to seeing
> tests that do not allow for clear cut, correct
> answers. The tests that are available are often
> weak in design. Have at least ten people complete
> the modules and carefully examine the design of
> questions that are missed by those testing your
> test.
>
> Contractors deserve respect. They are an essential
> part of the Mystery Shopping business.
I won't debate your expertise, as I'm sure you're much more experienced in this area than I am, but I kind of have to disagree with you on #1.
In a cut-and-dry process where there is a clear-cut correct answer, like a math problem, I agree that showing people the wrong way to do something may cause confusion. However, taking a photo is a very open-ended process. If the MSC has a good history of doing photo audits, I'm sure there are several common errors that have come up, specifically in regards to photos.
If you tell someone, "don't take the picture in dim light", it leaves the term "dim light" open to interpretation. By showing a right example and wrong example, it takes some of the ambiguity out of it and provides a clear picture of what the MSC expects.
Again, just my opinion.