Piled Hip Deep, PHD Wrote:
-------------------------------------------------------
> >Now I received an email from Confero wanting to
> know the names of at least 3 msc that I've worked
> for, as well as a writing sample, and other
> information.
>
> The answer to that is testing your confidentiality
> agreement with them. If you give them the
> information about other companies you work for you
> will leak information about Confero to anyone.
>
> I tell them to look at their confidentiality
> clause. All the MSP's have them. Then take a look
> at the MSPA list of members. Most shoppers if they
> are MSPA certified, work for those members and
> probably many other MSP's. I would be violating
> that confidentiality clause if I reveal
> information regarding other MSP's I have as
> clients. They rely on me to keep that information
> confidential.
>
> If I applied elsewhere and another potential
> client asked me who I worked for and give a
> writing sample of a shop I performed for Confero,
> Confero would be upset if I said, "I worked for
> Confero and I did this that and other things
> Confero's guidelines and instructions required me
> to do!
Not a trick question and no blood. We only want to know the names of other mystery shopping companies you've worked with. We may want to contact them for reference if needed.
We do not want you to tell us where you've conducted mystery shops and would not breach client confidentiality.
The project you are referring to was an "incentive" program where you would reward servers who are successful. We usually only assign to experienced Confero shoppers, but on occasion, we do recruit new shoppers for these types of projects.
There is a responsibility factor since you would would be the one distributing prizes.
Please consider conducting other mystery shops for us and be ready to get assignments next summer!
Amy Mears
Project Coordinator
Confero, Inc.™
Customer Experience Research, Rewards, Results
www.ConferoInc.com
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