I recently completed a post office shop and received a 9/10 rating but had the note added "You followed the guidelines but please give more details in next report." So it wasn't a bad rating, just wondering what details they are looking for. Most of the questions are very straightforward, yes or no type questions, and I did type some details when appropriate. I guess I thought too many details would be saying the same thing over and over. Anyone know what a "10" post office report consists of? Thanks for any tips!!
I write a play by play starting with when I walked in. I address any 'no' answers, also the 'yes' answers with regard to the overall condition, stock etc and quote the Postal Clerk in the narrative. As M4 said, add observations about how they were with other customers if there were any.
I describe any no responses and anything exceptional. I also report on items they have for sale like variety of packing supplies, watches, stuffed animals, necklaces and reusable shopping bags. I also had one clerk explain how the boxes for the watches folded up to make the shipping box so I went into detail about how he explained it to me. I have done lots of these and only got one 9/10 when I made a grammar error.
I write a recap of my entire visit. I also elaborate on any no's. I don't do more than a paragraph 10-12 sentences maybe.
The overall location was clean and well maintained. I walked in and noticed all ReadyPost and Priority shipping displays were fully stocked. The line had 4 people in it and 2 clerks with customers at the counter. I waited in line and was called to the counter. The clerk did not smile or greet me. I gave the clerk the package. The clerk weighed it and then offered me parcel post or priority. Express was not mentioned. I selected priority and was given the option of insurance which I purchased. I had to step out of line and fill out the insurance form and re-enter line. I once again was called to the counter, asked all the package questions again, given the shipping options again, in which I selected priority again. I paid, was given a receipt and thanked for my purchase.
(brief example, not grammatically wonderful...but you get the gist of it)
> Fill out the insurance form? I have never been
> asked to fill out the form. I think one of them
> asked me if I had the shipping address written
> down at home.
Here...always. It ticks me off every time I have to get out of line to fill out the darn form. When we had to buy delivery confirmation, I had to get out of line and fill it out too. I always, always put it in my reports because it makes me mad. I have even tried to argue that I have the info at home because it is ebay stuff, and the clerk always tells me she can't continue on until it is filled out. However, I know she can because it is only my hometown post offices that ask me to fill out the forms, out and away from my crappy little town, the clerk could careless if it is filled out or not.
> I write a play by play starting with when I walked
> in. I address any 'no' answers, also the 'yes'
> answers with regard to the overall condition,
> stock etc and quote the Postal Clerk in the
> narrative. As M4 said, add observations about how
> they were with other customers if there were any.
That's how I write my narrative comments also, minus quoting the clerk. I have only gotten one "9" in over 100 of those shops, because I missed commenting on one "no" check box.
If the clerks asked me to fill out the form, he lets me do it at the counter, because it takes less than a minute. Nasty of your clerk to tell you to leave and get back in line. 80% of the time, the clerk leaves the form blank. 10% of the time, the clerk fills it out for me and 5% I fill it out without leaving the counter. I have done way over 100 of these shops.
I have never had to fill out the forms either. The clerk just puts in his machine and zip, boom, bam. It's filled.
I generally don't put spoken narrative in the PO survey. I do repeat any thing on the guidelines as it presented----->"The address on the website was the same as in the guidelines. " "The postal uniform was yada, yada, yada. It was short sleeved with a postal pin on the lapel. The sweater was blue cardigan. The clerk looked professional". The promotional and continuity menuboards were placed above and behind the retail counter. I saw the infinity sign in the corner of the board."
It just sounds like they want you be to observant to the surrounding and to make sure You are reading the guidelines. It is easy to miss something until you write the report. I was dinged once for not inserting the full weight of the package. I inserted 1 lb.8oz instead of 1 lb.80 oz. I still got paid but it made me list everything after that.
I have have learned that whenever you select "no" as an answer, a college thesis paper is almost always required. It seems as if comments after "yes" selections are all but skipped over. They expect yes answers. They want play-by-play on the no's.
It was very odd when I did my last post office shop and the clerk tried to insist that I fill out a customs declaration form and the package was only going to the next state over from where we were. She wanted to know exact contents and value and I told her it was domestic and no, I wasn't going to fill out that form. Don't know what her game was but I let the MS company know ALL the details of that one along with exact quotes.
Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain